Store Manager

Store Manager - Adios Amigos

The Store Manager is responsible for effectively leading a team to operate a DMC location successfully, focusing on customer service and achieving financial and operational goals in all aspects of the store. The Store Manager must also be fully competent in DMC tools and programs to execute daily and weekly tasks flawlessly. Ultimately, store managers are the key motivators to generate positive results while constantly seeking new ways to improve overall store performance through a clear and concise initiative with the Assistant Manager (AM). 

Store Managers are the primary contacts and resolvers of unforeseen scheduling issues. They work closely with their team to arrange coverage and, as necessary, take open shifts to ensure smooth store operations. Responsibilities for this role may change based on operational needs.

Compensation and Benefits: This salaried exempt position starts at $55,000 annually. The role includes subsidized medical benefits, covering core medical, dental, vision, STD/LTD, voluntary life, critical illness, accident coverage, transit benefits, and 401k.

Dark Matter Coffee is an equal-opportunity employer. We encourage all qualified candidates to apply.

Leadership

• Build and maintain a high-performing team of baristas by providing daily coaching and feedback, overseeing the management of training programs, and conducting regularly scheduled review processes.
• Overseeing all hiring and disciplinary actions, with collaboration from the District Manager and ASM when necessary
• Identify and cultivate dependable employees to receive food certifications. Maintain a roster of employees with this certification. 
• Leading by example with exceptional performance in customer service, barista skills, coffee knowledge, and friendly demeanor. 
• Managing ASM responsibilities and tasks to effectively suit the store's needs with regular feedback and scheduled check-ins
• Complete comprehension of all resources and proper channels of communication as it pertains to issues that need outside assistance to resolve. (maintenance, HR, new business opportunities, waste, etc.)
• Build and foster relationships and partnerships within the local community

Operations

• Daily management of all checklists, spreadsheets, and reporting
• Have a firm understanding of city and state food service compliance requirements.
• Scheduling baristas with a shift management strategy informed by team dynamics and operational needs. Utilizes these observations to create optimal shift structures (stations, break times, station rotations, etc.)
• Effectively manage TCOB time for store leadership (SM and ASM). 
• Oversee all food and supply ordering with AM by setting pars and outlooks to ensure all necessary goods are consistently available. 
• Safeguard all company assets, employees, and facilities by ensuring compliance from all store staff members with DMC standards. 
• Maintain current and accurate business, operations, timekeeping, and personnel records. 
• Enforce proper channels of communication for employees and the management team. 

Reporting

• Regular and accurate reporting to the District Manager and the financial team regarding overall store performance
• Review financial and operational reporting to determine sales and cost control opportunities while creating goals and initiatives in-store to elevate store performance.
• Use inventory sheets, sales reports, waste logs, and labor costs to make effective changes.
• Report to the Training Manager on your team’s overall barista performance status. Offer solutions and implement initiatives to achieve and maintain team excellence.