Senior Digital Solutions Consultant

Job Description

How You'll Make an Impact

At Epsilon, we do more than collect and store data. We help some of the world's biggest brands discover real opportunities inside the data types, delimiters, and decimals. We are looking for a Senior Digital Solutions Consultant to join our Digital Strategy team.

This role is not channel specific, though work may frequently involve CRM, lifecycle marketing, audience strategy, and customer activation. This person will help contribute through research, analysis, documentation, and hands on platform work-building foundational strategy skills while learning how audience decisions are translated into execution within complex, multi agency environments.


Responsibilities

What You'll Achieve

• CRM Strategy, Lifecycle & Go to Market Support
  • Support the development of CRM and lifecycle strategies across key customer moments, including onboarding, engagement, trial, loyalty, habit formation, reactivation, and churn prevention.
  • Contribute to CRM led go to market campaigns for always on new products and limited time offers.
  • Help translate business and product priorities into clear journey strategies, targeting approaches, and campaign hypotheses that define who to target, what to say, and when to engage across owned channels.
  • Support segmentation and audience strategies using first party data (with third party inputs where applicable), ensuring approaches are practical within the client's data, identity, and technology environment.
• Go to Market Campaign Planning & Optimization
  • Support the planning and optimization of CRM led go to market campaigns, including teaser, launch, sustain, and last chance phases for always on products and LTOs.
  • Help develop test plans and learning agendas focused on driving trial, repeat purchase, and habitual behavior (turning triers into lovers).
  • Partner with creative and channel teams to ensure the communication approach aligns with lifecycle intent. Ensure personalization logic and offer framing match the product or value proposition being marketed.
• Measurement & Insights Development
  • Partner with analytics teams to track and interpret performance against targets tied to trial, repeat rate, frequency, digital adoption, loyalty engagement, and customer value.
  • Synthesize audience and performance results into clear insights and recommendations-what worked, what didn't, and how to improve future launches.
  • Support development of client ready materials including journey maps, go to market retrospectives, performance summaries, and test and learn backlogs.
• Cross Functional Collaboration & Digital Experience Alignment
  • Act as a strategic bridge between lifecycle strategy and execution teams, helping ensure go to market intent is clearly reflected in CRM delivery.
  • Collaborate with UX, product, and digital teams to support the downstream impact of CRM led go to market campaigns on website and app experiences, including entry points, merchandising, and in journey reinforcement.
  • Surface delivery risks early (e.g., data readiness, creative dependencies, experience gaps) and escalate with practical recommendations.
• Continuous Learning & Capability Building
  • Contribute to CRM and loyalty capability building by supporting documentation of standard processes, templates, and repeatable frameworks.
  • Stay current on CRM and loyalty trends (privacy, identity, deliverability, personalization, automation, AI) and apply findings to active client work.

Qualifications

Who You Are

• What you'll bring with you:
  • 3-5+ years of experience in CRM, lifecycle marketing, loyalty marketing, or digital marketing strategy (agency, consulting, or in house).
  • Working knowledge of CRM channels and lifecycle mechanics, including email, SMS, push, in app messaging, and personalization.
  • Experience supporting segmentation strategies, journey planning, go to market campaigns, testing, and optimization informed by performance and customer insight.
  • Strong analytical orientation with the ability to translate data into clear strategic implications and recommendations.
  • Proven ability to collaborate effectively across cross functional teams, including CRM operations, analytics, creative, media, and product/UX partners.
  • Strong written and verbal communication skills, with experience contributing to client facing presentations, readouts, and working sessions.
• Why you might stand out from other talent:
  • CRM or lifecycle marketing Certifications are a plus, but not required.
  • Advanced certifications with any of the aforementioned subject matter is preferred.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary: $82,100.00 - $163,200.00

Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 06/05/2026.

Additional Information

When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.


Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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