Attractions Attendant

2501 Great Wolf Dr, Mason OH 45040, United States Pay: $14 At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment. Hiring immediately with full-time, part-time, and flexible scheduling - must be at least sixteen (16) years or older. Join our Pack: * Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels * Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives * Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training * Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund * Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: - Medical, Dental, and Vision insurance - Health savings account - Telehealth resources - Life insurance - 401K with employer match - Paid vacation time off - Paid parental leave Essential Duties & Responsibilities - Communicates with guests for transactions, to process registration and complete orders. - Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines - Educates guests on game play and wand operation for MagiQuest - Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty - Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction - Ensure the daily operation of the attraction adheres to operating procedure guidelines - Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment - Inspects all safety equipment to ensure proper function - Ability to assess and assist in possible emergency situations and help scared participants - Ensures the daily operation adheres to operating procedure guidelines - Provides outstanding customer service and engages in suggestive selling - Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing - Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting - Ensures attraction adheres to the highest standards of cleanliness, presentation, and service - To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies - Assists in other retail outlets/attractions as needed Basic Qualifications & Skills Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas Some High School education or equivalent Must be comfortable being at heights of 30 feet or more for extended periods of time Flexibility regarding scheduling based on business demands Experience u