Clinical Applications Specialist

Natus Neuro Clinical Applications Specialist (Trainer)

For more than 80 years, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Job Title: Clinical Applications Specialist (Trainer)

Department: Commercial (Field Service)

Exempt / Non-Exempt: Exempt

Supervisor's Job Title: Regional Service Manager

Location: New Jersey

Position Summary

As a Clinical Applications Specialist (Trainer), you are responsible for delivering high-quality clinical training and education to customers during and after system installation. You enable customers to effectively adopt and optimize the use of our neurodiagnostic solutions, contributing directly to improved clinical workflows, user confidence, and patient outcomes. This role requires extensive travel and close collaboration with Service, Sales, and Technical teams.

Key Responsibilities

Clinical Training & Customer Education

• Deliver onsite and remote clinical training for new installations, upgrades, and ongoing customer education
• Provide structured follow-up training to ensure effective adoption post-installation
• Adapt training approach to different user groups and clinical environments

Customer Support & Clinical Liaison

• Act as clinical liaison between customers and the Technical Service team
• Proactively identify, address, and escalate customer issues and needs as appropriate

Installation Support

• Plan and perform smaller neurodiagnostic system installations in line with company standards and customer requirements

Pre-Sales & Product Support

• Provide pre-sale clinical education and product demonstrations to prospective customers as required

Documentation and Compliance

• Complete all required administrative tasks and maintain accurate records in the CRM system
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Use only approved documentation in line with company guidelines

Continuous Learning & Contribution to Culture

• Maintain a high level of clinical expertise and keep all required certifications current through continuing education
• Participate in product and internal training to stay current with software and hardware developments
• Support the development and ongoing improvement of training materials
• Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Qualifications & Experience

Certificates, Licenses, Registrations

• Clinical registration and certification in EEG, Polysomnography, or EMG/NCV is required
• Registry in Evoked Potentials or certified in Intraoperative Monitoring a plus but not required

Education and/or Experience

• Bachelor's degree in a clinical or scientific discipline preferred; equivalent combination of education, certification, and directly relevant clinical experience will be considered.
• 5 years of relevant experience in a clinical setting is required
• Teaching experience is strongly recommended, but not required

Key Competencies

• Communicates complex clinical concepts clearly to different audiences
• Adapts training delivery to customer needs and experience levels
• Builds effective relationships with customers and internal teams
• Plans and manages multiple assignments in parallel
• Demonstrates strong clinical credibility and customer focus

Travel Required: Extensive

Other Requirements

• Must reside within assigned territory, near a major airport
• Must have a valid passport
• Must have valid driver's license and clean driving record
• Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.

Language & Problem-Solving Skills

• Ability to interpret and apply technical, clinical, and business documentation
• Able to communicate clearly through reports, training sessions, and customer interactions
• Able to solve practical problems in varied and evolving situations

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Travel to customer sites by air, car, or train
• Standing, walking, and moving within hospital or clinical settings
• Assembling and handling equipment, including occasional lifting of up to 50 pounds
• Bending, stooping, or kneeling during installation activities

Success in Role

• Deliver clinical training independently following initial onboarding
• Support multiple customer engagements in parallel once established in the role
• Achieve positive customer feedback on training quality and effectiveness
• Maintain compliance and complete all required documentation accurately and on time

Pay Transparency: Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $100,000 -110,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.

Be the People part of the Neuro Solution. Apply Today.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.