Commercial Dock Door Technician

divh2Dock Door Service Technician/h2pCarolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including consulting, material handling equipment, parts, and service, automated mobile robots, vision guided vehicles and automated guided vehicles, high density storage solutions including ASRS, robotic goods to person and shuttle systems, WMS/WES/WCS solutions and software, intralogistics solutions and automation including conveyor and high-speed sortation, and telematics./ppAs a Dock Door Service Technician, you will report to the Dock Door Operations Manager and be responsible for keeping a team of technicians focused on achieving established goals while delivering exceptional customer service. In this role, you will troubleshoot service call issues, perform repairs, and conduct scheduled maintenance on equipment based on customer needs, as directed by the service dispatcher or manager. You will also promote service maintenance programs and represent the dealership professionally, ensuring complete customer satisfaction through your leadership, technical expertise, and commitment to excellence./ph3Responsibilities/h3pTeam Leadership Performance Management/pulliMaintain the groups Scheduled Maintenance (SM) completion at 100%./liliKeep the groups Work In Progress (WIP) to 30 days or less./liliKeep the labor hour efficiency (LHE) for the group at or above the goal./liliMaintain a First Fix Rate for the team at or above the goal./liliPerform SM audits on team to ensure quality and compliance./liliAssist in managing van inventories and optimizing parts mix to support operational efficiency./liliParticipate in annual reviews of team members, providing feedback on performance./li/ulpService Maintenance/pulliDiagnose faulty equipment and apply knowledge of functional operation of units and systems to identify the extent and cause of malfunction./liliPerform scheduled maintenance efficiently and effectively, in line with company procedures./liliMaintain records of all service work and repairs performed, submitting paperwork in a timely and accurate manner./liliOperate equipment for testing and demonstrations, ensuring correct operation./li/ulpSafety Compliance/pulliComplete all required safety training in a timely manner, stay current on all required safety training, and practice safe work habits at all times./liliMaintain a current and clean driving record and drive safely and efficiently within the service area./liliAttain Carolina Handling certifications and demonstrate a high degree of technical skill in all required duties./li/ulpOperational Efficiency/pulliWork with the service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time./liliMaintain company-supplied service van and uniforms in a clean and organized manner, as well as keeping an accurate inventory of tools and parts./li/ulpCustomer Service Professionalism/pulliCommunicate and work with the Parts and Sales departments to ensure customer needs are met and immediately report any potential issues./liliMaintain a professional demeanor and appearance at all times. Communicate professionally while showing respect to customers and company personnel./liliDemonstrate good judgment and personal attitude to uphold the companys reputation for results-oriented service, goodwill, and professionalism./li/ulpFlexibility Travel/pulliBe flexible with work schedules to meet customer needs and participate in ongoing on-the-job training and coaching./liliTravel out of town and stay overnight as required./liliPerform any other duties as assigned or required to support the companys overall operations and objectives./li/ulh3Requirements/h3pAll potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks./pulliMust have and maintain a valid drivers license with a clean driving record./liliMust be able to lift and/or move up to 75 pounds or more./liliBasic mechanical skills./liliExcellent customer service skills./liliExcellent time management skills./liliOne to three years relevant experience and/or training preferred./liliBasic knowledge of D.C. electricity and A.C. electricity, motor control, and wiring preferred./liliBasic knowledge of hydraulic systems preferred./liliWelding and cutting torch experience preferred./liliLift truck and scissor lift operation experience preferred./liliHigh school diploma or equivalent./li/ulh3Benefits of Joining the Team/h3pBenefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life./ppHealth Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan./ppFinancial and Tax-Saving Benefits: Company-paid Disability, Life and ADD Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account./ppAdditional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance./ppCompany Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs./ppComprehensive Perks Package Including:/pulliCompany-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies./liliComprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role./liliAnnual Uniform Boot Allowance/liliGrowth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry./liliPaid On the Job Training/liliOpportunity for Increased Income: With uncapped overtime hours, theres no limit to how much you can earn./liliCareer Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us./liliCompany-sponsored social events and team-building activities./liliEmployee recognition program/li/ulh3Physical Requirements Working Conditions/h3pThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential. The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments./ppThis role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high./ppTravel Requirements: This role requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes./p/div