Spa Reservationist Winter '26 - '27

Spa Reservationist

Yellowstone Club's Health & Wellness department is currently seeking candidates for a Spa Reservationist for the upcoming Winter season! Our Winter employment months are November - April.

The purpose of a Spa Reservationist is to facilitate impeccable Member and guest services and assist in the daily operations of the spa.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

• Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
• Seeks most efficient manner in which to meet Member expectations.
• Provides accurate and timely information regarding spa services.
• Facilitates spa reservations.
• Charge the appropriate Member account for services rendered.
• Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
• Enters charges for services rendered and creates client profiles using a club and resort management system.
• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keeps detailed records of Member preferences and requests.
• Practices creative problem solving.

Other Duties and Responsibilities:

• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keeps detailed records of Member preferences and requests.
• Practices creative problem solving.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Cleans work spaces by cleaning desks or taking out trash.
• Dresses up in costume for events.
• Assists Locker Room attendant with Locker Room duties.

• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

High school diploma, GED or vocational training or job-related course work; One to two years' experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills

Experience/Education Preferred

College degree; previous work experience in a spa setting.

Certificates & Licenses

Valid State Driver's License.

Computer Skills

Intermediate/advanced keyboarding skills; Intermediate knowledge of Microsoft Office systems.

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

The position offered is a seasonal position located in Big Sky, Montana.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season employee appreciation day and retail sale
• Access to Employee Store in Bozeman
• Participate in Hike, Mountain Bike, and Disc Golf Employee Days