Receptionist (Wellness)

Wellness Receptionist & Attendant

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary

The Wellness Attendant / Receptionist is responsible for welcoming guests into the Spa professionally, warmly, and politely, ensuring a positive first impression. This includes greeting guests, handling check-ins and check-outs, managing reservations, answering inquiries, and providing accurate information about spa facilities, amenities, services, and products. The Wellness Receptionist / Attendant is also responsible for upholding high standards of hygiene, cleanliness, and organization throughout the Spa. This includes overseeing ambiance, replenishing amenities, maintaining linens, and monitoring equipment functionality. This individual should be energetic, accommodating, and meticulous in order to properly guide guests through their Spa experiences per One&Only Moonlight Basin service standards.

Key Duties & Responsibilities

• Handle guest interactions with hospitality, accommodating their requests, addressing their inquiries, and resolving their concerns promptly
• Schedule reservations, monitor availability, and match treatments to Therapists' skill sets
• Be welcoming at the Spa reception, providing accurate amenity, service, product, and pricing information, while assisting with recommendations
• Conduct facility orientations, informing guests about available amenities, services, and products upon request
• Escort guests to waiting areas, ensuring they are prepared for treatments
• Provide guests assistance in locker rooms, guiding them through hydrotherapy circuits, explaining usage guidelines, and offering refreshments or other amenities
• Manage the final guest experience, including billing, retail recommendations, and transportation coordination
• Answer phones courteously, in accordance with departmental standards
• Assist with morning and evening setup and turndown services in guest areas
• Support Therapists by preparing and clearing treatment areas before and after services are conducted
• Ensure the safe and proper use of all equipment, including steam rooms, sauna rooms, fitness machines, free weights, etc.
• Enforce fitness area rules and regulations to promote guest safety
• Report equipment malfunctions, following safety protocols, including notifying the Security team of incident or injuries if applicable
• Provide seamless guest service by maintaining hygiene, cleanliness, and organization across both indoor and outdoor wellness spaces (e.g. locker rooms, lounges, fitness areas, and pools)
• Conduct regular cleanings of facilities, including Back-of-House areas, as need
• Follow inventory management procedures when restocking supplies like refreshments, robes, towels, and toiletries, ensuring to report replenishment needs to relevant departments
• Maintain the cleanliness and organization of storage areas, ensuring an ample stock of guest amenities
• Provide guests information about the Spa and other resort outlets, such as operating hours
• Relay key communications with fellow Wellness Receptionists / Attendants
• Report guest feedback, such as complaints, to the Manager, Wellness or Director, Wellness
• Complete required administrative duties
• Comply with all operational protocols for the Spa to promote an efficient and effective environment
• Perform additional duties as assigned by the Manager, Wellness or other members of Management

Skills, Experience & Educational Requirements

Previous experience in a 5-star resort setting is highly desirable. Prior experience in a related role is ideal. Proficient in written and spoken English (additional languages are an advantage). Possess strong interpersonal skills, with the ability to engage effectively with guests and colleagues. Willing to offer support to guests and colleagues alike. Flexible with work schedules, including evenings, weekends, and holidays.

Benefits

Full-Time Year-Round Medical insurance - 80% of premium paid by employer Health Savings Account with $50 employer contribution per pay period Dental, vision & life insurance - 100% of premium paid by employer 5 weeks of PTO (Paid Time Off) 8 paid holidays Uniform provided & complimentary laundering Complimentary transportation to/from resort Complimentary meal per shift Subsidized housing based on availability Discounts at F&B outlets on property 14 nights per year at $100/night* at Kerzner Properties worldwide Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Seasonal Uniform provided & complimentary laundering Complimentary transportation to/from resort Complimentary meal per shift Subsidized housing based on availability Discounts at F&B outlets on property Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods Frequent bending, twisting, stooping, reaching, and pulling Lifting and carrying of loads weighing up to 50 pounds Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.