Lead Bike Technician

$18 - $20 per hour

Sundance Mountain Resort

Provo, UT

Lead Bike Technician

Department: Mountain Outfitters

Reports To: Mountain Outfitters Manager

Rate of Pay: $18-$20 per hour DOE

Shifts: 4 days a week: 9am - 6pm

FLSA Status: Non-Exempt

Summary:

We are seeking an experienced and self-motivated Bike Technician to join our resort shop team. This role is responsible for performing high-quality repairs, maintaining a large rental fleet, and supporting daily rental operations. The ideal candidate is mechanically skilled, detail-oriented, and comfortable working in a fast-paced, guest-focused resort environment.

This position also includes cross-training in retail sales and guest service to ensure seamless support across all shop operations.

Key Responsibilities:

Bike Repair & Service

Diagnose and repair a wide range of bicycle issues (mountain, road, e-bike preferred)
Perform tune-ups, brake and drivetrain adjustments, wheel truing, suspension setup, and component installs
Maintain high standards of safety and workmanship
Communicate repair timelines and recommendations clearly with guests

Rental Fleet Maintenance

Perform daily safety checks and preventative maintenance on rental fleet
Complete routine inspections and document service logs
Identify and prioritize repairs to keep fleet operational and guest-ready
Assist with seasonal builds, teardown, and inventory management

Rental Operations

Fit guests for rental bikes and equipment
Provide safety briefings and basic trail orientation
Manage rental check-in/check-out procedures
Ensure a positive and professional guest experience

Retail Support (Cross-Trained)

Assist guests with bike, accessories, and apparel purchases
Provide product knowledge and recommendations
Maintain clean, organized sales floor and service areas
Support merchandising and inventory tasks as needed

Qualifications:

2+ years of professional bike mechanic experience preferred
Strong knowledge of modern drivetrains, hydraulic brakes, tubeless systems, and suspension
Experience maintaining rental fleets is a plus
Ability to work efficiently during peak resort traffic
Excellent communication and guest service skills
Ability to lift 40+ lbs and stand for extended periods
Weekend and holiday availability required
The employee is regularly required to lift up to 25 pounds and occasionally lift up to 50 pounds

What We Offer:

Competitive hourly pay ($18-$20 DOE)
Consistent 4-day work week
Resort work environment
Opportunities for product knowledge growth and cross-training
Employee discounts
Resort Season Pass

Apply

Vacancy posted 3 days ago

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