Account Manager

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks

Job Title: Account Manager
Location: Roanoke, VA
Company: 360clean

Position Overview:
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Schedule:
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities:

• Serve as the primary point of contact for all assigned client accounts
• Build and maintain strong client relationships through regular communication and site visits
• Conduct routine quality control inspections during evening service hours
• Address and resolve client concerns within a timely manner 
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
• Manage and support cleaning staff and subcontractors across assigned accounts
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed
• Ensure proper staffing coverage for all scheduled services
• Monitor service performance and implement improvements where needed
• Maintain accurate documentation of inspections, client interactions, and service updates
• Support monthly and quarterly client meetings and reporting
• Collaborate with leadership on operational improvements and account growth opportunities

Qualifications:

• 2+ years of experience in account management, operations, or service-based industries
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple accounts and priorities
• Problem-solver with a proactive and solutions-oriented mindset
• Ability to work evening hours consistently
• Experience in janitorial, facilities management, or service industry preferred but not required

Compensation & Benefits:

• Salary: $40,000 – $50,000 annually
• Health insurance included
• Gas stipend provided
• Performance-based bonus opportunities
• Eligibility for expanded benefits package after 6 -9 months
• Growth opportunities within a rapidly expanding multi-market organization

What Success Looks Like:

• High client retention and satisfaction across all assigned accounts
• Consistent service quality with minimal issues or complaints
• Strong team stability and staffing coverage
• Proactive communication and ownership of all assigned accounts

Why Join Us:
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.