Call Center Representative

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. Position Summary Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent tax accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirements Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirements High School diploma or equivalent (Required) Some college (Preferred) Essential Skills Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills Decision-making skills; ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills; customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure; candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork; ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews #J-18808-Ljbffr