Assistant Manager - Boca West

MISSION CONTRIBUTION:

To advance Goodwill's mission through the efficient and cost-effective operation and stewardship of the Goodwill Good Neighbor Center (GGC) to maximize profitability and increase training opportunities. Also, provides direction, job training, and support of GGC team members concerning the proper and safe handling of goods, leading to increased revenues for mission services funding.

SUMMARY:

Under the supervision of the TLC GGC, the ATL is responsible for the following aspects of operating a GGC.

ESSENTIAL FUNCTIONS:

1. Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm's way.
2. Communicates and supports Goodwill's drug-free workplace, strives for and maintains a positive work environment following Goodwill's Core Values and Guiding Principles.
3. Understands represents Goodwill's zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses.
4. Ensures 100% world-class customer service.
5. Under the supervision of the GGC TLC, the ATL assists with the hiring, training, development, supervision, and evaluation of team members within the framework of Goodwill policies and procedures and job descriptions.
6. Assists with operating the GGC within budgeted expense to revenue ratios and donor value.
7. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the GGC in accordance with Goodwill policies and procedures.
8. Under the supervision of the GGC TLC, the ATL schedules/maintains labor and payroll in accordance with established policies and procedures.
9. Responsible for image, maintenance, loss prevention, safety, and security of the GGC in accordance with established policies and procedures.
10. Under supervision of GGC TLC, ATL is responsible for ordering and maintaining supplies and all other Goodwill property in a secure manner in accordance with established budget and practices.
11. Under the supervision of the GGC TLC, the ATL is responsible for:
    1. Cash handling
    2. Comment cards
    3. Monthly Safety Site Inspection
    4. Incident/Accident reports
    5. Petty Cash and Expense Reports
    6. Purchase and supply orders
    7. Quarterly PLU Reports and analysis
    8. Team Meeting Minutes
    9. Transfer and Rotation Report (TANDR)
    10. Weekly Scheduler with two weeks scheduled for all team members
    11. WESA Reports completed in an accurate and timely manner
    12. Work requests (Facility Maintenance and Information Support)
12. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.
13. Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)
14. Performs assigned duties and management responsibilities within the framework of our Guiding Principles and Core Values.
15. Attends in-service and related training as assigned by the GGC TLC.
16. May be asked to participate in activities outside of Goodwill.
17. Performs other duties as assigned by the GGC TLC.

MINIMUM QUALIFICATIONS:

1. Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
2. High School Diploma or GED required.
3. Strong leadership, interpersonal, and verbal and written communication skills.
4. Basic computer skills.
5. Must have a reliable means of transportation.

PHYSICAL REQUIREMENTS:

1. Able to bend, reach and stand for extensive periods of time and lift up to (40) forty pounds. May be required to lift heavier goods/items with the assistance of another team member.
2. Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes. Manual dexterity is required.

SPECIAL REQUIREMENTS:

1. To support store operations and leadership coverage, ATLs are expected to participate in both opening and closing responsibilities each week. Specifically, each ATL should be available to open the store at least twice weekly, including a minimum of one confirmed opening shift. Similarly, they should be scheduled to close the store at least twice weekly, with at least one confirmed closing shift. This balanced approach ensures that each ATL contributes to key operational timeframes across the week.
2. This position is safety-sensitive and requires drug testing.
3. This role may require access to facility keys and alarm systems.

CRITICAL PERFORMANCE FACTORS (CPFS)

1. Efficiency (Location vs goal)
2. Transaction Value (Location vs goal)
3. Donor Value (Location vs goal)
4. Sales per Labor Hour vs LY (Location vs goal)
5. Sales vs Budget (Location vs goal)
6. Payroll as a Percent of Revenue (Location vs goal)
7. Budgeted Profit vs Actual Profit (Location vs goal)
8. Retention (New Hire 90-day retention and annual retention vs LY)
9. Role Model Worker % of TMs (# TMs that are RMW/MA vs non-RMW by %) vs goal
10. Customer Service (Internal and External)
11. Change Round up as a % of Transactions (>30% and higher than previous year)
12. Administration - Performance management/Training (zero overdue)
13. Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety, Over/Short
14. Image - Operations - GGC Internal Audit metric score
15. Safety - GGC Safety metric score