Nursing Support Supervisor - New York City

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Nursing Support Supervisor is a qualified professional who is responsible to assist the Area Director of Nursing and Nurse Manager in the compliance of patients with prescribed drug therapies in accordance with the Option Care policies, Federal, State, professional standards of practice and accrediting body requirements. The Nurse Support Supervisor oversees administrative support staff positions of schedulers and clerks.

Job Responsibilities

• Oversees staff responsible for arranging patient care.
• Supervises, monitors and evaluates the quality and effectiveness of patient care across the support team.
• Facilitates patient complaints or issues for resolution or to appropriate department.
• Insures management is aware of staffing needs and requirements.
• Has oversight of scheduling needs with staffing availability.
• Supports and monitors daily activities with regard to effective agency operations and communication.
• Utilizes knowledge of documentation and billing requirements for home health/infusion care goods and services.
• Assists in development and implementation and evaluation of nursing support staff continuing education and orientation programs.
• Monitors and assists with the coordination of all agency activities related to nursing including direct and indirect patient services.
• Assists with contact to patients and clinicians to schedule and confirm deliveries and visits (PTO Coverage).
• Speaks knowledgeably of the scope of services that are available through Option Care: Description of available services is accurate; Provides support to sales professionals.
• Participates as a member of the professional advisory committee, infection prevention and process improvement teams, including conducting chart audits.
• Identifies opportunities for improvement and communicates to the Area Director of Nursing and Nurse Manager and/or Director of Operations.
• Participates in nursing department on call responsibilities as needed.
• Maintains confidentiality of patient and proprietary information.

Supervisory Responsibilities

Does this position have supervisory responsibilities? Yes. (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements

High School diploma or GED required. Minimum of 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management pediatric nursing, etc. At least 1 year of experience directly or indirectly managing people including hiring, developing, motivating and directing people as they work, OR at least 3 years of relevant nursing experience with demonstrated progression.

Basic Qualifications

Access to a reliable means of transportation which will enable the incumbents to make home visits to treat/attend to their patients. If such means of transportation would include a personal vehicle, a valid driver’s license and a proof of insurance would be required. Experience applying knowledge of local, State, Federal, accrediting body, and OSHA rules and regulations. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team. Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).

Travel Requirements

May be required to travel up to 15% for business purposes.

Preferred Qualifications & Interests

LPN or LVN with a license in the current state of practice 3-5 years of management experience in home health care setting. CPR certified.

Salary and Pay

Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $34.09-$56.81.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.