Graduate Caseworker

Welcome to the Parliamentary and Health Service Ombudsman (PHSO) careers page. If you are an internal applicant, you will need to log into your MyHR employee self‑service to apply for the role. The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. If you are not a recent graduate, please register for job alerts on our careers page, as we will be recruiting again in September and the recent degree requirement will be removed. Closing date: 28 June 2026 Online assessment: 13–19 July 2026 About us The Parliamentary and Health Service Ombudsman (PHSO) helps people when things go wrong with public services. We make the final decision on complaints about UK Government departments and the NHS in England when they haven’t been resolved elsewhere. Why this role matters You will do meaningful work with real impact, understanding people’s experiences, working through evidence, and helping put things right when systems haven’t worked as they should. A role where you can make a real difference. The role As a caseworker, you will investigate NHS and Government department complaints and manage your own cases from start to finish. You will: understand what the complaint is about review evidence and relevant information speak with the people and organisations involved decide whether the organisation acted properly explain your decision clearly and fairly Is this role right for you? It is a role for people who enjoy careful, analytical thinking, reading and working through detailed information, weighing up evidence and producing clear, well‑reasoned written outcomes. You don’t need specialist knowledge – we will train you. This role may not suit you if you prefer quick decisions, short pieces of work, or you dislike writing and working through detail. What we’re looking for recent degree (minimum 2:2 and within the last 3 years, graduating by August 2026) in any subject ability to read and understand detailed information (sometimes a lot of it) confidence to make fair decisions based on evidence, and explain how you reached them clear written and verbal communication (you will write a lot in this role) a calm, professional approach with people who may be upset or frustrated ability to manage your own workload and work towards targets, including progressing and closing cases within expected timeframes Training and development We don’t expect you to arrive with casework or investigation experience. We will give you the time, training and support you need to become confident in the role. You will start with a structured training programme designed to get you role‑ready, including: an introduction to PHSO and how we work how to assess complaints and make fair decisions how to write clear, well‑reasoned outcomes support to manage your caseload effectively As you settle in, you will continue learning through: regular coaching and feedback from experienced colleagues access to our internal training and quality teams opportunities to build skills that support your next career step Development doesn’t stop once you’re up and running; we invest in you whether you want to deepen your expertise, move into senior roles, or explore other career paths within PHSO. Benefits Civil Service Pension scheme 32.5 days annual leave Hybrid working (40 % office‑based) Free, confidential Employee Assistance Programme (24/7 advice and support) Comprehensive learning and development programme Employee discount scheme across hundreds of retailers Bicycle loan scheme Season ticket loan Paid professional memberships We recognise the value of lived experience We strongly encourage you to apply if you have experience of complaining about any public body. Equality, diversity, inclusion and wellbeing Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues to feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service. We embed these values through: an anonymised shortlisting process to ensure it is fair and unbiased monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels providing wellbeing support and opportunities for personal and professional development for all colleagues creating spaces for connection and engagement through our employee network groups and social clubs part of the disability confident scheme providing reasonable adjustments engaging in regular inclusion learning to enhance the cultural competency of our organisation We particularly encourage applications from candidates who are likely to be underrepresented within the team, including people who are Asian, Black, Mixed Ethnicity or another ethnic background. We also welcome all other candidates regardless of background. #J-18808-Ljbffr Parliamentary and Health Service Ombudsman