Senior Director Quality Business Process Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Business Process Quality

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Position Summary

Senior Director, Quality Business Process Excellence is responsible for the enablement of the Innovative Medicine Quality processes & deliverables; leads specific end to end programs and owns specific end to end business processes.

The Senior Director, Quality Business Process Excellence role is a strategic role with responsibility to create and maintain the process decomposition and the continuous improvement of key Quality processes. The role will also consolidate the investment picture for the Quality Systems function. The role will have ownership of specific end to end business processes for Innovative Medicine Quality. The leader will continue to shape supply chain resiliency in close collaboration with R&D, Commercial, Supply Chain and Enterprise functions. This role will have oversight over a group of e2e business excellence people who work primarily on e2e programs and support Innovative Medicine Quality with strategic problem statements, leading improvements in E2E processes in partnership with key business functions.

• The enablement of the Quality processes and be very close business partner to the members of the Quality Systems & Innovative Medicine Quality Leadership teams.
• The process model and decomposition, ensures the documentation of processes, makes these available thru training, drives consistency and continuous improvement in line with the business needs and scope
• Investment management for Quality Systems in close collaboration with the IMQ Strategy & Operations function. This includes providing status updates in close collaboration with Strategy & Operations function and finance.
• End to End performance management as well as tiered performance management, this includes both the monthly scorecard reviews with IMQ LT as well as the ownership over the process development of a fully connected performance management structure (tiered performance management).
• Resiliency ownership includes the foundational work on risk assessments, the creation of transparency on the status of resiliency in the supply chain (product and portfolio), as well as being the single point of contact for any SC resiliency challenges in the IM Quality function. It also includes the creation/consolidation of the content of the yearly BoD review on risk.
• Talent development in the team, ensures positions are filled with best-in-class talent who are able to drive progression in how we work and ensure talent can flow to next impactful positions.
• Excellent connections with the other excellence groups in IMQ, Enterprise and partner functions/
• Collaboration in specific areas with R&D and Commercial to ensure IMQ processes are well aligned

Required Years of Related Experience:

• A Bachelor’s degree is required. An MBA or advanced degree is preferred.

Required Experience and Skills:

• A minimum 10-12 years relevant business experience is required.
• A minimum of 8 years in Supply Chain (Operational), Quality or R&D is required.
• Black Belt Certification is preferred.
• Proven overall PE knowledge in Six Sigma, Lean or DEX is required.
• High tolerance for ambiguity in a complex environment. Makes the complex clear and easily understood by others.
• Ability to build effective partnering relationships.
• Familiarity with all aspects of the area supported, knows how value is created in the business, understanding the key levers for driving breakthrough improvement.
• Understanding of overall business environment, including financial acumen.
• Leverage a deep understanding of internal and external customer needs and insights to inform decision making and strengthen overall value to the customer.
• Track record of influencing the external environment based on knowledge of social, political, regulatory and economic issues affecting businesses domestically and globally.
• Consensus management skills.
• Full understanding of performance management metrics and ability to link them to strategic objectives.
• Insight and business acumen, outside orientation and networking capability.
• Leverage business metrics, analytics and external data to generate insights and drive evidence-based decision making
• Challenge business thinking and confront areas where improvement and breakthrough is possible.
• Driving business improvements and ensuring that projects and programs are implemented well.
• Excellent People Management skills and proven track record in building high performing teams.
• Coaching leadership style that develops talent with proven success as people leader.
• Demonstrated ability to work across organizational boundaries through influence, negotiation and partnering. Strong influencer and communicator across all levels of the organization.
• Ability to align improvement projects with business vision and strategy
• Strong process thinker. Ability to oversee the linkage between strategy, dashboards and business processes.

Percentage Traveled: Up to 20%

Required Years of People Management Experience :

• A minimum of 5 years of demonstrated people leader experience is required.

Key Working Relationships

• Internal: This leader must be able to effectively operate in a matrix environment and influence and interact with senior enterprise leaders and functional leaders on a regular basis. The ability to combine business needs with functional objectives is required. This individual will represent the IM Q&C organization at a senior leadership level. They will have contact with individual employees and all levels of management and peers within all segments of J&J.
• External: This leader may interact, as appropriate and as needed, with quality professionals in third-party organizations, marketing partners and health authority officials. They will create business relationships with industry peers.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( View email address on aiapply.co ) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Business Process Management (BPM), Business Requirements Analysis, Change Leadership, Compliance Management, Consulting, Developing Others, Fact-Based Decision Making, Inclusive Leadership, ISO 9001, Leadership, Managerial Courage, Process Governance, Process Optimization, Quality Control (QC), Quality Standards, Quality Validation, Six Sigma, Standard Operating Procedure (SOP), Tactical Thinking

The anticipated base pay range for this position is :

$178,000.00 - $307,050.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).


This position is eligible to participate in the Company’s long-term incentive program.


Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -