Digital Product Analytics-Senior Associate

Job Description

Help shape how small businesses start and grow with us through seamless digital onboarding. In this role, your insights will directly influence customer experience, marketing performance, and product decisions across channels. You will build trusted measurement, monitoring, and analysis that helps teams detect issues fast and prioritize the highest-impact improvements. Join a growing, investment-backed product organization focused on delivering better outcomes for customers and the firm.

As a Digital Product Analytics Senior Associate in the Small Business Onboarding and Acquisition Product team, you will help us measure, monitor, and improve digital acquisition and onboarding experiences. You will build reliable instrumentation and performance views across journeys, pages, and funnels to identify friction and unlock growth. You will translate analysis and experimentation results into clear recommendations that guide prioritization and roadmap decisions. You will partner closely with product, marketing, and operations to improve customer outcomes across digital, phone, and branch channels.

Job responsibilities

• Ensure pages, events, and end-to-end journeys are correctly instrumented and data flows accurately from capture to reporting.
• Create, own, and continuously optimize performance and experience alerts to detect issues within hours.
• Establish monitoring routines and dashboards that surface actionable signals and reduce time-to-detection.
• Build funnel and page performance views to diagnose drivers of conversion, engagement, click-through, and drop-off.
• Conduct ad-hoc analyses on offer pages and marketing performance to explain what happened, why it happened, and what to do next.
• Read and interpret experiment results, including conversion performance and downstream quality considerations.
• Translate test outcomes into clear recommendations and a prioritized set of next hypotheses.
• Develop customer journey insights that explain navigation patterns and key decision points across channels.
• Identify friction points and opportunities, supporting prioritization as products evolve.
• Communicate findings and recommended actions to technical and non-technical stakeholders to influence decisions.

Required qualifications, capabilities, and skills

• Bachelor’s degree in a related field and 3+ years of analytics experience supporting digital products, digital acquisition funnels, or customer journeys.
• Ability to interpret experimentation results (A/B/n testing), including understanding tradeoffs between conversion and quality and that translate into decisions, learnings, and a prioritized pipeline of next improvements.
• Experience with web or application analytics, experimentation platforms, and business intelligence or dashboarding tools (Adobe Analytics, Tableau, Snowflake).
• Proficient using SQL to query and validate data for analysis and reporting and Python for analysis, automation, or data exploration.
• Competent working across channels (digital, phone, and in-person) to translate customer behavior into improvements.
• Demonstrated experience building measurement, instrumentation, and ongoing performance monitoring for digital journeys.
• Ability to create alerting and operational routines that enable rapid detection and diagnosis of issues.
• Comfortable interpreting controlled experiment results and explain tradeoffs between conversion outcomes and downstream quality.
• Strong analytical problem-solving skills, with a track record of turning ambiguous questions into structured analysis and clear recommendations.
• Strong communication skills, including the ability to influence decisions with clear storytelling for technical and non-technical audiences.

Preferred qualifications, capabilities, and skills

• Master’s degree in a related field.
• Ability to give stakeholders clear, trusted views of funnel health (conversion, CTR, drop-off) with fast root-cause insights.
• Experience supporting onboarding or account opening experiences in a regulated industry.
• Experience partnering with marketing teams on acquisition measurement and performance optimization.
• Experience defining and tracking objectives and key results for digital product performance.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.