Senior Field Service Engineer - Remote

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom Engineering serves a global customer base through subsidiaries in Germany, India, and China. Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage. Position Summary Bloom Engineering Company is seeking a highly experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long‑term support of industrial combustion and heating systems. The ideal candidate brings deep hands‑on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.-based engineering, sales, and service teams. Key Responsibilities Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls‑related system issues Review, adjust, and support PID loop programming in single‑ and multi‑loop control systems Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers Serve as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety Mentor and support less‑experienced service personnel, contractors, or local support resources as required Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects Prepare detailed service reports, timesheets, and technical documentation following each field assignment Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations Commercial & Customer Support Responsibilities Support Bloom Engineering’s commercial efforts by: Making spare parts recommendations to Bloom Engineering’s installed customer base Gathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation Collecting and relaying technical details related to customer warranty claims Build, maintain, and strengthen long‑term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering Qualifications A bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline). Minimum of ten (10) years of field service experience supporting industrial combustion or heating systems Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat Minimum of two (2) years of direct experience working with Bloom Engineering equipment Demonstrated experience supporting industrial customers Working knowledge of NFPA 86 and comparable industrial combustion safety codes OSHA 10‑Hour and NFPA 70E safety training (or ability to obtain) Valid driver’s license required Valid passport or ability to obtain a passport Willingness and ability to travel up to 80% of the time (90+% of travel will be in the US) Able to write reports in English to summarize findings and work completed Desired Characteristics Extensive experience with industrial combustion systems, burners, furnaces, and heat‑processing equipment Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics Experience following and troubleshooting PLC ladder logic Strong working knowledge of PID control systems and industrial instrumentation Strong understanding of industrial safety standards and field best practices Advanced troubleshooting, analytical, and problem‑solving skills Proficiency with Microsoft Office applications Proven ability to operate independently while managing customer expectations and complex field assignments Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $68900-98200 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you. #J-18808-Ljbffr Wabtec