Service Dept. - Service Advisor
Quality Buick GMC
Automotive Service Advisor — Quality Buick GMC
Location: Albuquerque, NM
Quality Buick GMC has an immediate opening for an Automotive Service Advisor . This is an exceptional opportunity for a customer-oriented professional who enjoys fast-paced, people-first service. You’ll be the advocate for a large and growing customer base—owning the experience from write-up through delivery. This is a commission-based service sales role with clear growth potential.
Why You’ll Love This Role
- High-earning commission structure with strong traffic and loyal customer base
- Flexible schedule: Monday–Friday with a rotating Saturday (7:30 AM–1:30 PM)
- Comprehensive benefits (medical, dental, vision, retirement)
- OEM training and ongoing development
- Modern tools, repeat clientele, and supportive leadership
What You’ll Do
- Greet customers, perform accurate write-ups, and set clear expectations for diagnosis and repair timelines
- Translate technician findings into customer-friendly recommendations and secure approvals
- Build and present prioritized menus (maintenance, safety, value-based options)
- Coordinate with Parts and Technicians to keep work moving and communicate status updates
- Ensure documentation accuracy: repair orders, multipoint inspections, warranty compliance
- Close out RO’s, review invoices, and deliver vehicles with confidence and clarity
- Proactively manage follow-ups to drive retention, CSI, and repeat business
What You’ll Bring
- Proven customer service or sales background (automotive service experience preferred)
- Strong communication skills and a professional, empathetic approach
- Organized, detail-oriented, and comfortable managing a busy advisor lane
- Basic automotive knowledge; ability to explain repairs in plain language
- Proficiency with DMS/Shop systems; Reynolds & Reynolds experience is a plus
- Valid driver’s license and insurable driving record
How We Measure Success
- Customer Satisfaction Index (CSI) and retention
- Effective labor rate and hours per RO
- Menu presentation rate and approved services
- Cycle time, on-time promise accuracy, and comeback prevention
- Documentation completeness and warranty/OEM compliance
Compensation & Benefits
- Commission-based compensation with performance incentives
- Health, dental, vision, and retirement benefits
- OEM training and professional development
- Supportive team culture and stable workflow
About Quality Buick GMC
Quality is a great place to build a career. We take pride in doing right by our customers and our team—pairing professional standards with a supportive culture. If you’re customer-centric and driven to grow, we’d love to talk.
Vacancy posted a month ago
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