Service Advisor

Job Description

Job Description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

About the Role:
Donny's Automotive LLC in Albuquerque, NM is looking for a motivated and customer-focused Service Advisor to join our team! This is a fantastic opportunity to be the bridge between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced automotive environment and love delivering top-notch service, we want to hear from you!

Responsibilities:

• Greet customers and conduct vehicle write-ups, accurately documenting service needs and concerns
• Communicate repair recommendations, estimates, and timelines clearly to customers
• Coordinate with technicians to ensure timely and accurate vehicle repairs and maintenance
• Provide repair order updates and follow up with customers throughout the service process
• Upsell recommended services and maintenance based on vehicle inspections and manufacturer guidelines
• Process invoices, payments, and warranty claims accurately upon job completion
• Maintain high customer satisfaction scores and address any service-related concerns professionally

Requirements:

• Prior experience as a Service Advisor or in an automotive customer service role preferred
• Strong knowledge of automotive repair and maintenance services
• Excellent communication and interpersonal skills with a customer-first mindset
• Ability to multitask and manage a high-volume service drive efficiently
• Proficiency with service management software and basic computer skills
• Valid driver's license with a clean driving record
• ASE or manufacturer certifications are a plus

About Us:
Donny's Automotive LLC is a trusted name in automotive repair and service in the Albuquerque, NM community. We've built our reputation on honest, reliable work and a genuine commitment to keeping our customers safe on the road. Our team is our greatest asset, and we pride ourselves on fostering a supportive, team-oriented workplace where skilled professionals can grow and thrive.