Member Experience Associate - $26.95/hr + Commissions!

Benefits Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program Job Overview In this full‑time, onsite position at AAA Pinole you will deliver outstanding service and value to our Members through genuine care, personal service, and meeting needs across multiple branch locations. You are directly accountable for achieving individual sales targets while supporting overall branch success. The role rotates between branches depending on business needs. Core Responsibilities Perform fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promote AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understand and anticipate Member needs, identify and recommend relevant solutions, and adapt solutions to each branch environment. Adhere to branch operations, standard operating procedures, and compliance requirements across Member Experience, Member Services, Concierge, DMV/MVD, Auto, Travel, Unlicensed Insurance Services, and Smart Home Security. Key Knowledge and Skills Customer Service – professional, friendly, problem‑solving resolution, and ability to adapt communication style across branch teams. Sales – demonstrated ability to meet or exceed sales goals; active listening, adaptability, and strong communication. Product Knowledge – strong knowledge of all AAA products, services, and operations; current and valid Driver’s License required. Technical – proficiency with multiple computer systems and applications; ability to adapt to varying system configurations. Operational Excellence – ensure process implementation, compliance, and efficiency across branches. Teamwork – quality relationships with peers, leaders, and internal partners; willingness to travel and cover shifts at multiple locations. Qualifications High School Diploma or GED. 2–4 years of work experience, with at least 1 year in a sales role. Background in insurance, retail, hospitality, service industries, or call centers is highly valued. Can drive a vehicle and hold a valid Driver’s License; bonding/fingerprinting and P&C licensing may be required. Preferred Qualifications Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Prior customer service experience. Work Environment / Minimum Physical Requirements Work in a variety of branch office environments. Standing, walking, sitting at a desk or computer workstation for extended periods is required. Must be flexible with work shifts, including Saturdays, and willing to travel between locations regularly. Compensation Starting rates vary by region, ranging from $23.00 to $26.95 hourly. The role includes a commission‑based incentive plan. Expected annual incentives range between $270 and $3,500, contingent on performance. #J-18808-Ljbffr American Automobile Association