Quality Assurance/Customer Care Coordinator
$22 - $25 per hourARS/Rescue Rooter
Quality Assurance Specialist / Customer Care Coordinator
Pay Range: $22.00-$25.00 hour DOE Schedule: Monday-Friday/8:00 am-5:00 pm
American Residential Services is the nation's largest provider of residential HVAC, plumbing, and electrical servicestrusted by thousands of homeowners for over 45 years. We're seeking a Quality Assurance Specialist / Customer Care Coordinator to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.
Why You'll Love Working Here:
Insurance access after just 31 days of employment
Medical insurance options starting at $5/week
Dental & vision insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off & Holiday Pay
Company-paid life insurance
Learn more at
What You'll Do:
Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience
What You Need:
12 years of customer service or call center experience
48 years of experience in quality control, inside sales, or a similar customer-focused role
Must have knowledge of residential construction trades. HVAC and Plumbing trades preferred
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and nationwide background check required.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here:
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