Care Coordinator

Position Summary

Power Health Colorado (PHCO) is seeking a highly organized, proactive, and patient-focused Care Coordinator to support the continuity of care for both Personal Injury (PI) and Workers’ Compensation (WC) patients. This role serves as a critical communication and operational bridge between patients, providers, referral partners, attorneys, payers, employers, and internal clinical teams.

The Care Coordinator is responsible for managing patient progression through care, identifying gaps or barriers to treatment, coordinating incoming and outgoing referrals, ensuring timely scheduling and follow-up, and maintaining consistent communication with referral sources and stakeholders. This is a fast-paced role that requires strong critical thinking, multitasking, customer service, and problem-solving skills.

This position is ideal for someone who thrives in a team-based healthcare environment, takes ownership of patient outcomes, and understands the importance of urgency, communication, and follow-through.

Key Responsibilities

Case Management & Care Coordination

• Review and monitor PI and WC patient cases to ensure treatment compliance and continuity of care
• Identify gaps in treatment, missed appointments, delayed referrals, or barriers preventing patient progression
• Communicate with patients regarding care plans, scheduling needs, treatment expectations, and follow-up requirements
• Maintain ongoing communication with attorneys, case managers, employers, adjusters, nurse case managers, and referral partners regarding patient status and care progression
• Escalate concerns, delays, or compliance issues to leadership and providers appropriately
• Ensure patient charts, authorizations, liens, and case documentation remain accurate and updated
• Assist in coordinating multidisciplinary care between medical providers, physical therapy, chiropractic, imaging, specialty referrals, and ancillary services
• Track pending referrals, diagnostic orders, and treatment recommendations to ensure completion

Outgoing Referrals

• Process outgoing referrals to external specialists, imaging centers, diagnostic facilities, and other healthcare providers
• Obtain and verify authorizations, approvals, and supporting documentation required by payers or referral destinations
• Communicate with insurance companies, WC adjusters, TPAs, attorneys, and referral offices regarding referral status
• Ensure clinical documentation, orders, and supporting records are transmitted accurately and timely
• Follow up on pending or delayed referrals to prevent interruptions in patient care
• Maintain referral tracking systems and provide status updates to providers and leadership

Incoming Referrals & Scheduling Coordination

• Manage incoming referrals from external providers, attorneys, employers, and referral sources
• Contact patients promptly to schedule appointments and coordinate care
• Follow up consistently with patients who have not yet scheduled or who have pending appointments
• Verify demographics, insurance information, claim details, and case information during intake
• Ensure patients understand appointment expectations, required documentation, and next steps
• Work closely with front office and clinical teams to optimize scheduling and patient flow
• Assist with reducing no-shows, cancellations, and scheduling delays through proactive communication

Qualifications

• Minimum 2 years of experience in healthcare coordination, medical office operations, case management, referrals, or related healthcare setting preferred
• Experience with Personal Injury and/or Workers’ Compensation strongly preferred
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong critical thinking and problem-solving abilities
• Ability to maintain professionalism and urgency while managing sensitive situations
• Familiarity with EMR/EHR systems preferred (eClinicalWorks experience a plus)
• Knowledge of insurance verification, authorizations, referrals, and healthcare workflows preferred
• Bilingual English/Spanish preferred but not required

Core Expectations

• Solutions-focused mindset with strong accountability and follow-through
• Ability to communicate professionally with patients, providers, attorneys, referral partners, and payers
• Maintain a high level of urgency and responsiveness
• Proactive identification of operational or patient care issues before they escalate
• Team-oriented attitude with willingness to support clinic operations where needed
• Strong attention to detail and ability to prioritize effectively

Why Join PHCO?

At PHCO, we are building an integrated healthcare organization focused on delivering exceptional care for injured patients through collaboration, communication, and operational excellence. Our team is committed to creating a supportive, fast-moving environment where employees can grow professionally while making a meaningful impact on patient outcomes.