Help Desk Specialist

Help Desk SpecialistGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. Location: Arlington, VA Clearance: active Secret Certification: CompTIA A+, Security+What's in it for you:Join a premier technology firm specializing in innovative solutions.Be part of a collaborative, inclusive, and innovative work culture.Enjoy tremendous growth potential in a high-performing team environment.A robust benefits package:Health, dental, and vision insuranceLife insuranceShort-and-long term disabilityPaid time off (PTO)401k retirement plan with employer matchAnnual Professional Development Reimbursement ProgramAnd more!What you will do:Provide phone and in-person support to usersSupport users with e-mail, directories, and standard Windows desktop applicationsTroubleshoot applications developed under the contractServe as initial point of contact for hardware/software issuesTroubleshoot PC and printer problemsWhat you will bring:Must be US Citizen2 years of experience in help desk or technical supportCertification: CompTIA A+, Security+Experience with Windows desktop applicationsKnowledge of e-mail systems and directoriesPC and printer troubleshooting skillsStrong customer service and communication skillsAbility to work on-site at Arlington, VA (Pentagon)Clearance: Active Secret required; Top Secret clearance strongly preferredHow you will wow us:Prior experience supporting DoD or DISA end usersExperience with DoD help desk ticketing systemsFamiliarity with military network environments and protocolsJCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too!Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: The careful and responsible management of something entrusted to our care.At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $55,000.00 to $74,000.00 Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.NOTICE : Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.