EAP Consultant

Responsibilities Provides direct support to organizations and their employees through the delivery of assessment, consultation, education and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. Provides employee and management consultation related to specific personal problems and workplace/management problems and concerns. Conducts critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response and health and wellness trainings. Manages caseload and other tasks including timely case documentation to meet quality, qualitative and quantitative performance expectations. Provides information and referral to appropriate level of care as well as to community resources as appropriate. Participates in activities as requested that help improve SBU and/or client performance, excellence and culture. Assumes responsibility for identifying individual and/or team’s operational challenges and/or inefficiencies and recommending possible continuous improvement plans to support department and company mission. Analyzes and presents issues in a clear, concise, persuasive manner, both verbally and in writing. Develops effective working relationships with peers within and across organizational lines and supports team members and participates in team activities, including trainings, to assist in building a high-performance team. Takes responsibility for own development and stays current on skills and techniques needed to better serve members and help Magellan achieve its business and operational goals. Adheres to all contract requirements such as qualification, performance standards, meetings, trainings and etc. as well as comply with team standard operation procedures and company policy. All other duties as assigned. Requirements Minimum of 5 years of clinical experience after receiving the graduate degree. Clinical training must include instruction on chemical dependency, mental health and brief therapy. Must understand workplace issues, how businesses function and a fundamental understanding of employee/ employer relationships. Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements. Must be able to provide accurate client assessment including level of risk, substance abuse and dependency, job performance issues and refer to appropriate level of care. Competent in crisis intervention. Demonstrates knowledge and expertise in solution-focused, brief therapy in outpatient setting. Strong customer service skills required. Excellent training and listening skills. Ability to interact effectively at all levels both within the company and with external customers. Adjusts well to new situations and changing priorities. Comfortable with ambiguity and stress while handling a variety of assignments. Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives. #J-18808-Ljbffr