Call Center Operator

Job TitleIntralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Must be available to work Nights and WeekendsEducation, Training and ExperienceHigh school diploma or equivalent training and experience.3 years customer service experience, preferably in a technical call center environmentCall tracking system experienceOutstanding verbal communication skills and a positive attitudeRelevant experience and/or knowledge in the Sports Betting or gaming industries.Previous sales experience preferredKnowledge, Skills and AbilitiesWorking knowledge of tracking softwareTechnical customer service skillsBasic computer skills, including Microsoft Word and ExcelExcellent telephone etiquetteAbility to handle being rejected and remain calm and collectedStrong analytic skillsAbility to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator positionAbility to work in a team environmentAbility to troubleshootAbility to explain technical information to a non-technical clientUnderstanding of help desk operations, tools, methodologies and processesDuties and ResponsibilitiesUnder the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Handle Chat Support, Inbound calls and answer emails from customers.Ensure high quality service for our customers, including escalation of issues as per our internal processes and proceduresDeliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.Delivering a high level of customer service to players regarding their queries and inform them about promotions and other productsEngage potential customers in dialogue that open opportunitiesSupport and guide customers with all requests and escalating and following up when necessary.Meet company expectation for excellent customer serviceMaintain a friendly, professional tone at all timesFunction as part of the team with sincere enthusiasmTake relevant notes on all call for future use and enter into databaseEmployment Eligibility VerificationMust possess valid documentation to establish identity and U.S. employment eligibility.Security RequirementsSubmission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot