Assistant Manager

Job Description

Job Description

The Assistant Manager position is responsible for supporting the essential operation of the office. This position is responsible for recruiting the best possible candidate for each open order, providing superior customer service to the Clients and supporting the Branch Manager in supervising the office. Assistant Manages are responsible for the compliance and adherence to state and federal employment laws as well as Masterson Staffing Solutions Standard Operating Procedures.

Essential Job Functions

• Make discretionary decisions on placement of candidates for each open order, ensuring all orders are filled on a daily basis.
• Administer Pre-Placement paperwork regarding any client requirements, drug screens, background check, reference checks, orientation programs, safety training, harassment and discrimination training and awareness in accordance with state and federal law and Client and Masterson Staffing Solutions Standard Operating Procedures.
• Manage and update personnel records through complete and accurate documentation.
• Communicate with Temporary Employees to build rapport, respond to inquiries and resolve conflicts.
• Communicate with Client to build rapport, take orders and provide status reports, monitor attendance and performance, and resolve conflicts.
• Update the Order Board with new orders from Client.
• Attend check-ins and/or perform Got There Calls to monitor Client satisfaction and quality.
• Monitor attendance and performance daily and administer appropriate coaching or disciplinary action when necessary in accordance with Masterson Staffing Solutions Standard Operating Procedures.
• Collect and audit timecards and resolve any outstanding payroll problems.
• Report any and all notifications of alleged harassment and/or discrimination immediately to the Area Manager. This includes claims of harassment/discriminations, complaints of supervisors/co-workers, complaints of atmosphere at job site, and any and all general complaints about the job or people on the job.
• Complete all necessary paperwork for all workers’ compensation claims and submit to the Worker’s Compensation Claims Manager and the Branch Manager.

Secondary Job Functions

• Complete daily Opening and Closing Notes to ensure thorough follow up and documentation
• Manage the flow of applicants and inquires at the front counter.
• Answer and resolve all incoming phone calls, directing to Branch Manager as necessary.
• Administer the Application Process in accordance with state and federal law and Masterson Staffing Solutions Standard Operating Procedures.
• Run E-Verify in compliance with the Department of Homeland Security and Masterson Staffing Solutions Standard Operating Procedures.
• Manage and update personnel records through complete and accurate data entry of applications.
• Distribute paychecks on payday.

Requirements

• Customer service ability, goal orientation, time management and the ability to multi-task.
• Superior communication and interpersonal skills required to develop appropriate rapport with client companies, associate employees and internal staff.
• Computer literate with a working knowledge of Windows, Microsoft Word, Excel and PowerPoint.
• Proper grammar, spelling and punctuation to prepare professional documents and other correspondence.
• Successful experience in a service industry preferred.
• Must have the flexibility to work a schedule dictated by Client needs. Recruiters must not leave until all orders are filled according to Masterson Staffing Solutions Standard Operation Procedures.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Our Story

The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.

Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.

Our Mission

From the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.

When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.

As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.

Whether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.

Company Description

Our Story\r\n\r\nThe Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.\r\n\r\nMasterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.\r\n\r\nOur Mission\r\n\r\nFrom the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.\r\n\r\nWhen it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.\r\n\r\nAs for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.\r\n\r\nWhether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.