Front Desk Administrator

Front Desk Administrator Clinic Address: 11704 W Center Rd, Omaha, NE 68144 Clinic Hours: Monday-Thursday 7AM - 5PM Status: Full-time We’re Mantality Health, an Agentis Longevity Practice. Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments—advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. Mantality Health is one of our premier men’s and women’s health clinics across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping our patients live more powerful lives through hormone replacement therapy & additional medical services. We’re Looking for You As a Front Desk Administrator at Agentis / Mantality Health, you are the first and last impression of our clinic experience. You play a critical role in creating a welcoming, organized, and high‑touch environment for every patient. You ensure smooth clinic operations by managing scheduling, patient flow, communication, and administrative tasks all while supporting the clinical and sales teams to deliver a seamless patient journey. This role is detail‑oriented and service‑driven, with success measured by patient satisfaction, scheduling accuracy, operational efficiency, and collaboration across the clinic team. Who You Are You embody Agentis & Mantality values and demonstrate the key competencies that ensure an exceptional patient experience and strong team collaboration. You thrive in a fast‑paced clinical environment, take pride in organization and professionalism, and bring a positive, patient‑first mindset to everything you do. Our Values Integrity in Practice: We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our patients’ needs. Mission for Excellence: Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level. Passion for Impact: We believe in taking an active role in one’s own well‑being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life‑changing impacts for our patients. Accessibility: We make the transformative power of health accessible to patients nationwide, ensuring their needs are met as they take control of their well‑being. By providing resources, guidance, affordability, and transparency, we empower patients to live longer and live well as they age. Clinical Quality: We focus on continuous improvement through innovation. We set the benchmark for industry‑leading quality, patient‑centered care. Teamwork: By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact. What You’ll Do Front Desk & Patient Experience Greet patients warmly and professionally, ensuring a welcoming first impression. Manage patient check‑in and check‑out processes with accuracy and efficiency. Answer phones, texts, and emails promptly, directing inquiries appropriately. Maintain a calm, confident, and supportive presence in a fast‑paced clinic environment. Scheduling & Administrative Support Schedule, confirm, and manage appointments to optimize clinic flow and provider availability in partnership with the Longevity Guides at the Agentis support office, who handle initial outreach and scheduling. Collect and verify patient information, consents, and documentation. Process payments, memberships, and packages in coordination with the Longevity Guide. Maintain accurate patient records within the practice management system. Clinic Operations & Team Collaboration Support providers and clinical staff by ensuring rooms, schedules, and patient flow are prepared and aligned. Communicate patient needs, delays, or concerns to the appropriate team members. Assist with inventory tracking, office supplies, and general clinic organization. Partner with the Longevity Guide to ensure smooth handoffs and continuity of care. Brand Representation & Patient Engagement Uphold Agentis and Mantality brand standards in appearance, communication, and service. Share basic information on services, promotions, and next steps when appropriate. Encourage patient feedback and assist with reviews, referrals, and loyalty initiatives as directed. What You Have 1–2+ years of experience in a front desk, administrative, or patient‑facing healthcare role. Exceptional customer service and interpersonal communication skills. Strong organizational skills with the ability to multitask and prioritize. Experience with scheduling systems or practice management software; CRM experience is a plus. Professional demeanor with a patient‑first mindset. Interest in health, wellness, and longevity medicine. Measures of Success Patient Satisfaction & Experience Scores Appointment Accuracy & Schedule Optimization Timely and Accurate Documentation Front Desk Efficiency & Clinic Flow Team Collaboration & Communication Effectiveness What We Offer Full‑time position on‑site in our premier clinic Healthcare, Financial, & Wellness Benefits Paid Time Off to recharge Ongoing training, mentorship, & growth opportunities Pay Range: $18-22 per hour #J-18808-Ljbffr