Service Manager

Another Broken Egg Cafe is an award-winning breakfast, brunch, and lunch concept, specializing in unique creations and a culture you'll love. With daytime-only hours, our teams benefit from no night shifts, ever, along with competitive compensation and benefits!In addition to offering no night shifts ever and our fully chef-curated menu, our #1 priority has always been service. In fact, it’s one of our 5 core values. We care about our guests, and we care about you! That’s where our “Happy People Sharing Happiness” culture begins – each day, we put our team members first and strive to go above and beyond for them! They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for our guests.Employees are eligible for the following:One Shift - No Night Shifts Ever!Competitive quarterly operational performance bonusOpportunity to grow your career with a great company and great people!Leadership Development TrainingFree Meals and DiscountsHealth Insurance w/ FREE Telemedicine ServicesDental & Vision InsuranceEmployer Paid Life and AD&D InsuranceSupplemental InsurancesEmployee Assistance ProgramRobust Reward and Recognition Program401(K) Retirement Savings ProgramInstant PayPaid Time Off & HolidaysPaid Parental LeaveService Manager Job Summary:The Service Manager will assist the General Manager in managing and overseeing the daily front of house operations of the cafe.Supervisory Duties & Responsibilities:Hires and trains FOH cafe staffOrganizes and oversees FOH staff schedulesConducts performance evaluations that are timely and constructiveHandles progressive discipline of FOH employees in accordance with cafe policyDuties/Responsibilities:Ensures customer satisfaction with all aspects of the cafe and dining experienceEnsures compliance with health, safety, food handling, and hygiene standardsEnsures all pertinent staff members have a current sanitation & safety certificationHandles customer complaints, resolving issues in a diplomatic and courteous mannerEnsures compliance with alcoholic beverage regulationsManages inventory and purchases food and supplies when necessaryMaintains sales records and tracks cash receiptsPrepares and submits operations reports and other documentation as requested by General ManagerPerforms other duties and support functions as assignedRequired Skills/Abilities:Strong supervisory and leadership skillsExcellent interpersonal skills with a focus on customer serviceExcellent time management skillsExcellent organizational skills and attention to detailFamiliarity with food handling, safety, and other restaurant guidelinesProficient with Microsoft Office Suite or related softwareEducation and Experience:High school diploma or equivalent required3 years of previous restaurant experience required; management experience preferredSuccessful completion of corporate’s 6-week training program requiredAchieve a passing score on the ServSafe exam or possess a valid ServSafe certificationPhysical Requirements:Ability to traverse all parts of the restaurant quicklyProlonged periods of standing and walkingMust be able to lift 25 pounds at timesThis job description is not an exhaustive list of all duties, responsibilities or qualifications associated with the position. Other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Another Broken Egg of America Franchising, LLC is an equal opportunity employer, visit anotherbrokenegg.com/employment-jobs for more details.About us:At Another Broken Egg Cafe, we prioritize service, growth, integrity, and results. Our \"Happy People Sharing Happiness\" approach creates a positive and empowering atmosphere for our team members.Our Values:Be Trustworthy- We do what we say and make it right when we fall short.Be Generous- We give more than expected in every interaction.Be Creative- We find innovative ways to surprise, delight and create joy for our guests.Be Bold- We take thoughtful risks to create “Wow” experiences that others won’t.Be Hospitable-we exist to serve each other and our guest with genuine care.Join us and experience why we are one of the fastest-growing full-service restaurant companies in America!Note: Another Broken Egg Cafe is an Equal Opportunity Employer. Another Broken Egg of America Franchising, LLC (ABE) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ABE is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the HR Department at View email address on click.appcast.io or View phone number on click.appcast.io.Required Skills/Abilities:Strong supervisory and leadership skillsExcellent interpersonal skills with a focus on customer serviceExcellent time management skillsExcellent organizational skills and attention to detailFamiliarity with food handling, safety, and other restaurant guidelinesProficient with Microsoft Office Suite or related softwareEducation and Experience:High school diploma or equivalent required3 years of previous restaurant experience required; management experience preferredSuccessful completion of corporate’s 6-week training program requiredAchieve a passing score on the ServSafe exam or possess a valid ServSafe certificationPhysical Requirements:Ability to traverse all parts of the restaurant quicklyProlonged periods of standing and walkingMust be able to lift 25 pounds at times #J-18808-Ljbffr Paycom