Claims Specialist

Why Join GEICO

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As a Claims Specialist, you'll leverage your expertise to manage cases and contribute to your team's success. You'll be at the heart of our commitment to outstanding customer service. You'll manage multiple steps impacting the claims life cycle, providing guidance, support, and solutions to policyholders during times of uncertainty. Your expertise and compassion will make a meaningful impact on their lives while contributing to GEICO's reputation for excellence.

What Makes This Opportunity Exciting?

Compensation & Incentives: $28.29 per hour/$57,004 annually and $34.74 per hour/$70,001 annually

Differentials: +10% for evening shifts; +20% for weekends.

Bonuses: $1,500 sign-on for licensed candidates.

Benefits:

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
• GEICO provides continuing education and hundreds of eLearning courses at no cost to our associates.
• Workplace Flexibility:
• Complete comprehensive in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
• Office Location: 2375 N Glenville Drive, Building B (Richardson, Texas, 75082)

How You'll Make a Difference

• Claims Processing: Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures.
• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Investigation: Conduct thorough investigations to determine the extent of coverage and assess any potential fraud.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We're Looking For

• Experience & Qualifications:
• 3+ years of relevant customer service and/or transaction processing experience.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• High School Diploma or GED required; College degree preferred.
• Core Skills:
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
• Available to work evenings, weekends, and holidays.

The GEICO Pledge

Great Company: Protecting customers through life's twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.