Logistics Coordinator - Fanatics Account

Job Description

Position Summary

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The Logistics Coordinator – Fanatics Account Specialist is responsible for the accurate and timely preparation, processing, routing, tracking, and release of outbound shipments for the Fanatics account.

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This position ensures that Fanatics orders are properly packed, documented, routed, and shipped in accordance with G&G standards and Fanatics' shipping, routing, and vendor compliance requirements.

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Working in a fast-paced warehouse environment, the Logistics Coordinator serves as a key point of coordination between G&G's internal teams, carriers, and Fanatics. This position plays an important role in maintaining on-time delivery performance, shipment accuracy, routing compliance, timely communication, and overall customer satisfaction.

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Key Responsibilities

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Fanatics Shipping & Carrier Coordination

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• Manage the daily processing and release of outbound Fanatics shipments, ensuring approved and inspected orders are shipped within required timeframes.
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• Follow all Fanatics routing instructions, shipping procedures, carrier requirements, and compliance standards.
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• Generate and verify shipping labels, packing slips, bills of lading, and other required shipping documentation.
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• Prioritize expedited, rush, and time-sensitive orders to meet required shipping windows and daily carrier cutoff times.
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• Coordinate freight release and carrier pickups and confirm shipments are transferred to the appropriate carrier.
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• Monitor shipment schedules and proactively address issues that could delay an order.
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Quality Control & Accuracy

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• Perform final inspections to confirm order accuracy, packing quality, labeling, routing, and required documentation.
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• Conduct spot-checks of completed Fanatics shipments.
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• Ensure shipments meet G&G standards and applicable Fanatics vendor compliance and routing requirements.
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• Identify and communicate discrepancies before shipments are released.
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Order Tracking & Systems

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• Maintain accurate shipment, routing, pickup, and tracking records.
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• Utilize G&G Order Management and/or Warehouse Management Systems and the Fanatics Firefly system, a required Fanatics vendor platform, to process, route, update, and track order and shipment status.
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• Maintain accurate shipping documentation and ensure information is consistent across G&G systems, Fanatics systems, and carrier records.
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• Update shipment status and tracking information as required.
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Communication & Reporting

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• Communicate daily with G&G internal teams, Fanatics, and carriers regarding shipping status, routing, pickups, delays, exceptions, and other issues that may impact on-time delivery.
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• Prepare and distribute an accurate end-of-day Fanatics shipping report, including orders shipped, pending shipments, routing status, exceptions, and unresolved issues.
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• Proactively identify and escalate orders at risk of missing routing, pickup, or shipping deadlines.
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• Follow outstanding issues through resolution and communicate updates to the appropriate parties.
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Organization & Safety

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• Maintain a clean, organized, and safe shipping area.
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• Follow all warehouse safety protocols and immediately report safety incidents or concerns.
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• Properly stage outbound freight and maintain an organized shipping area.
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• Stack and organize empty pallets as needed.
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Qualifications

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Experience & Technical Skills

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• Previous experience in shipping, warehouse operations, logistics, or order fulfillment preferred.
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• Experience with UPS WorldShip and FedEx Ship Manager preferred.
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• International and LTL shipping experience preferred.
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• Experience with Order Management or Warehouse Management Systems, customer/vendor portals, routing systems, or EDI platforms preferred.
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• Proficiency in Microsoft Office, particularly Outlook and Excel.
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• Strong attention to detail and commitment to shipment accuracy, routing compliance, and quality.
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• Ability to work efficiently in a fast-paced environment while managing multiple shipments, deadlines, and priorities.
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• Comfortable communicating with customers, carriers, and internal departments.
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• Ability to recognize potential shipping or routing issues and proactively address or escalate them before they impact customer delivery requirements.
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• Experience with Fanatics Firefly strongly preferred. Candidates without Firefly experience must be able to quickly learn and become proficient in the system.
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Professional Attributes

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• Knowledgeable and intuitive in daily task execution.
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• Strong organizational and time-management skills.
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• Positive attitude and energetic approach to meeting deadlines.
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• Reliable, punctual, and dependable.
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• Ability to work independently and as part of a team.
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• Strong interpersonal and communication skills.
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• Takes ownership of responsibilities and follows issues through to resolution.
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• Able to remain focused, organized, and solution-oriented when managing time-sensitive shipping issues.
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Physical Requirements & Work Environment

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• Fast-paced warehouse environment.
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• Extended periods of standing and walking.
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• Ability to lift up to 50 pounds.
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• Ability to work overtime or later hours when necessary to meet shipping deadlines.
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Language Requirements

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• Must be able to speak, read, and write English proficiently.
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• Bilingual Spanish is a plus.
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Education

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• High school diploma or equivalent required.
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• Additional education, training, or certifications in logistics, supply chain management, or a related field preferred.
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Performance Evaluation

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Performance will be evaluated annually.

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Compensation

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$23.00 - $25.00 per hour plus overtime