Customer Support Technician II (T2)

Field Service TechnicianApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.Salary: $20.00 - $27.50Location: Hillsboro, ORYou'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.As a Field Service Technician, you'll serve as Applied Materials direct liaison with our Field Service Engineers to maintain the customer's equipment through preventive maintenance activities. By collaborating closely with our customers and Field service engineers to maintain Applied Materials equipment, you'll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.Role ResponsibilitiesCollaborate with Field Service Engineers [Customer Engineers] in maintaining customer equipmentUse digital analytics to assist in understanding maintenance activities and methods to improve performanceApply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Field Service Engineers [Customer Engineers]Perform preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)Coordinate and communicate directly with customersMinimum QualificationsMechanical aptitudeWilling to learn and maintain electrical, mechanical and vacuum systemsEffective written and verbal communication skillsBasic knowledge of Microsoft Excel, Word, and PowerPointPossession of a valid driver's license and the ability to obtain a passport, if travel is requiredAble to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.Preferred Qualifications1–2 years of work experience in customer/field service support, or a related technical fieldKnowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics preferredFamiliarity with hand tools and their appropriate usage, including digital multimetersPhysical RequirementsThis position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.Time Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 10% of the TimeRelocation Eligible: NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.