Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Looking to add a Customer Service Representative to our team! Key responsibilities include providing attentive, warm and professional service to existing and prospective customers, primarily over the phone, email, text and in person. Liaising with Underwriters, Service Team and Claims Department to answer questions, resolve various policy or claim issues, and to advocate on behalf of our customers. Providing support for other agency functions, as needed. Opportunity to expand responsibilities and/or grow into a sales or account management role, if desired (including potentially a full-time role).

Key qualifications include being highly ethical, honest and reliable; having a positive can-do attitude and excitement to learn, contribute and grow as part of a successful team. Strong verbal and written communication skills; proactive communication style. Self-motivated, productive and organized; high level of self-accountability and drive. Strong attention to detail and accuracy. Computer proficient – familiar and fluid with Windows-based computer systems; able to quickly learn and adapt to new systems and processes. Insurance experience and licensing is not required (although certainly a plus if you are already licensed) - we will help you obtain a license. Need to live within a reasonably commutable distance of our office in Moraga (this is an in-office role and reliability is important).

Compensation: $20.00 - $25.00 per hour

Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.