IT Help Desk Support- Level 2 (MSP)

Job Description

Job Description

Summary

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Shreveport, LA and they are in need of a IT Help Desk Support , who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
• Architect & deploy routers, switches, managed switches, and firewalls
  • Implementing and monitoring network security
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Implementing, Monitoring & Managing VoIP solutions
• Monitors alert systems and takes appropriate actions as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

• Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills 
• Experience writing proposals for and implementation of technical solutions to fulfill business needs 
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
• Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus.

• CompTIA Net+ and/or CompTIA Security+ 
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus