Front Desk Coordinator

Overview Front Desk Coordinator Job Posting Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer: Let’s look at what Dogtopia does for you! It’s always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture with more than 60 locations Career progression based on performance Additional certification programs available Competitive wages with flexibility in scheduling Learn key skills related to customer service, teamwork, or even sales! Visit to apply or call xxx-xxx-xxxx. Responsibilities Day to Day Duties: Data entry Creating Pet Parent Charts Greeting EVERYONE that walks in or out of Dogtopia! Understanding Dogtopia’s retail items Understanding our Dogtopia-isms; the rules by which we, as Dogtopians live by Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards Inventory management of cleaning, dog and First Aid supplies Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues Answer phones, e-mails and questions from pet parents Strive for high customer review ratings ENJOY your team! GROW your team! And PLAY to your fullest potential Customer Service and Presentation Maintains a neat and organized Front Desk team and area at all times Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards As Front Desk Coordinator, work with all customers and team members to ensure our customer experience meets high standards Open and answer phones, e-mails and questions from pet parents Deliver high-quality customer service PI and Habits Will Be: Intense • Restless • Driving An Altruist: congenial and cooperative with an efficient, precise work ethic A Persuader: risk-taking, socially poised and motivating team builder A Promoter: casual, uninhibited, and persuasive extravert with a tendency for informality Will Need: Variety • Opportunities to work at a faster than average pace • Mobility Will Like Hearing: Lead the conversation • Explore new frontiers • Clarity of tasks and duties • Deliver high-quality products and services Noteworthy Behaviors Quick to connect Fluent Fast-talking Lively Enthusiastic Careful with rules Conscientious Thorough Precise Concerned with rules and accuracy Summary: The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. The person must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company’s customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company’s policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. If the job involves managing others, following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of the relationships. Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others. Dogtopia of Sacramento – Nimbus Winery As much as we’d like to spend all day with our dogs, it’s not always possible. Dogtopia of Sacramento – Nimbus Winery is your one-stop shop when you are looking for a safe and fun place to leave your pup when you can’t be with them. We are the premier destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members have a fun time when they stay at our fully equipped, spacious facility. #J-18808-Ljbffr Dogtopia