Exam Accommodations Representative

Job Description

Job Description

Title: Exam Accommodations Representative

Location: Onsite - Las Vegas

Salary: $17/hr

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Exam Accommodations Representative is responsible for providing dedicated assistance to PSI candidates in need of specific accommodations. This is a semi-sedentary position, working in a fast-paced call center environment.

This is a full-time permanent role during test center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.

Role Responsibilities

• Assist candidates via phone and email who are requesting exam accommodations.
• Working with various departments to support all activities related to the exam accommodations.
• Respond directly to requests initiated by candidates, client services and leadership utilizing a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
• Follow up with candidates to the status of their accommodations.
• Maintain the confidentiality of sensitive personnel information.
• Maintain spreadsheets and reporting for the Exam Accommodations team.
• Develop and maintain a working-level understanding of all scheduling platforms, services, and strategic communication plan.
• Assist with registration and scheduling of CSRs on an as-needed basis.

Knowledge, Skills and Experience Requirements

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:  

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
• Generous Time Off: Enhanced paid time off/annual leave policies
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
• US: Dental, vision, life, and short-term disability insurance
• UK: Medical cashback plan including dental, vision, and income protection
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP): Confidential support whenever you need it
• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
• Future Planning: Tools and support to help you grow personally and professionally
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.