Director of Technology Operations

Director of Technology Operations

Remote, USA | Up to $240K Base + Bonus

A high-growth technology business operating within the telecommunications space is looking for a Director of Technology Operations to lead critical technology operations across SRE, DevOps, NOC, cloud infrastructure, corporate IT, and security.

This is a senior leadership role for someone who has operated in high-availability, 24/7 production environments where uptime, incident response, service reliability, and operational discipline are non-negotiable.

The ideal candidate will bring recent telecommunications experience, ideally within call platforms, VoIP, SIP, carrier integrations, UCaaS/CCaaS, or contact center environments . This is not a generic IT operations role. The business needs someone who understands the pressure of running mission-critical production platforms where service degradation is visible quickly and accountability matters.

The Role

You will be responsible for leading and maturing technology operations across a complex production environment, ensuring platforms are reliable, secure, scalable, well-monitored, and ready for continued growth.

You will own operational excellence across SRE, DevOps, NOC, cloud operations, corporate IT, and security, while partnering closely with engineering, product, and executive leadership.

This role suits a leader who is highly metrics-driven, intellectually curious, and comfortable asking difficult questions early. You will be expected to identify trends, investigate anomalies, challenge assumptions, and drive root-cause-based improvement before issues become bigger business problems.

Key Responsibilities

Lead SRE, DevOps, NOC, help desk, corporate IT, and security teams, creating a culture of accountability, reliability, documentation, and continuous improvement.

Own end-to-end reliability and observability across telecommunications, cloud, IoT, and enterprise platforms.

Define and manage SLIs, SLOs, uptime targets, performance benchmarks, and operational KPIs.

Drive incident management, escalation, problem management, post-incident reviews, and permanent corrective actions.

Reduce incident frequency and improve MTTR through automation, monitoring, process improvement, and structured root-cause analysis.

Establish production readiness standards for new services, including monitoring, alerting, runbooks, capacity planning, security reviews, documentation, and change control.

Lead cloud infrastructure strategy across AWS, Azure, or similar cloud environments.

Improve automation, infrastructure-as-code, deployment processes, and operational scalability.

Oversee security and corporate IT operations, including access controls, endpoint management, vulnerability management, risk mitigation, and compliance.

Partner with engineering and product teams to assess architecture, scalability, supportability, and operational readiness before new services move into production.

Manage vendor relationships across cloud providers, telecom partners, and critical technology suppliers.

Develop annual operating plans and budgets, balancing resilience, performance, security, and cost discipline.

What We're Looking For

10+ years of progressive experience across infrastructure, telecommunications operations, production technology, or high-availability platform environments.

Recent telecommunications experience within the last 3-5 years is strongly preferred.

Strong preference for experience with call platforms, VoIP, SIP, carrier integrations, contact center platforms, UCaaS, CCaaS, or similar voice communications environments .

5+ years of cloud experience across AWS, Azure, GCP, or similar platforms.

6+ years of people leadership experience, ideally leading multi-tiered teams across SRE, DevOps, NOC, infrastructure, cloud operations, or production support.

Proven experience running 24/7 production operations with direct accountability for uptime, incident response, SLA performance, and operational reliability.

Strong understanding of observability, monitoring, alerting, logging, performance dashboards, SLIs/SLOs, and operational KPIs.

Experience using metrics and trend analysis to identify risks, service degradation, recurring incidents, and improvement opportunities.

Experience implementing structured change management, production readiness reviews, incident management, and post-incident review processes.

Exposure to security, compliance, vulnerability management, access controls, or regulated technology environments.

Strong communication skills with the ability to influence engineering, product, security, and executive leadership.

A curious, data-led, problem-solving mindset with the confidence to challenge assumptions and raise risks early.

Preferred Experience

ITIL or ITSM experience.

Experience with Salesforce, Jira, InContact, NICE, Five9, RingCentral, Genesys, Twilio, or similar contact center / communications platforms.

Experience leading cloud transformation, data center exits, platform modernization, automation, or infrastructure standardization.

Background in regulated communications, telecom, healthcare technology, accessibility technology, or other mission-critical service environments.

Compensation

Base salary up to $240,000 , plus bonus.

Location

Remote within the United States, with limited travel as required.

Why This Role?

This is an opportunity to take ownership of mission-critical technology operations in a business where reliability truly matters. The right person will have the autonomy to raise standards, build operational discipline, improve resilience, and shape how the organization scales.

For leaders who enjoy solving hard operational problems, building high-performing teams, and creating measurable improvements across uptime, incident response, service quality, and security, this is a role with real impact.