Guest Experience Agent

Guest Experience Agent Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property. As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates memorable experiences aligned with Four Seasons standards of authentic hospitality. What you will do: Review daily arrivals and departures to ensure proper handling of VIP and return guests. Update guest Golden Profiles with preferences and important details. Follow up on VIP requests and preferences before arrival and during the stay. Support concierge-related services, including guest inquiries, reservations, and itineraries. Assist with guest outreach, including pre-arrival preparation, in-stay touchpoints, and departure coordination. Collaborate with Rooms, Food & Beverage, Spa, and other departments to ensure seamless guest experiences. What you bring: High school diploma or equivalent preferred. Previous customer-facing experience, preferably in a luxury setting or outlet. Flexible schedule, including weekdays, weekends, evenings, and holidays. Ability to stay organized and manage multiple tasks in a fast-paced environment. Friendly, approachable, and comfortable speaking with guests of all ages with strong teamwork skills. Ability to lift and carry up to 25 pounds safely and stand/walk for extended periods. Successful candidate must possess legal work authorization in the United States. What we offer: Hourly Rate: $23.07 Company Match 401K Plan Complimentary stays at Four Seasons Worldwide Complimentary meals in our Wellness Caf Laundered Employee Uniform Employee Assistance Program Investment in your Wellbeing Complimentary on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule & Hours: Part Time position Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.