Claims Specialist

Auto Bodily Injury Claims Specialist

Are you an experienced Auto Bodily Injury Claims professional looking for a rewarding opportunity with a company that values expertise, integrity, and customer service? Lonestar is seeking a skilled Auto Bodily Injury Claims Specialist to join our growing team.

In this role, you'll investigate and resolve complex bodily injury claims while delivering exceptional service to policyholders and claimants. You'll work alongside a collaborative team that values innovation, accountability, and professional growth. After training, you'll enjoy a hybrid work schedule that supports both productivity and work-life balance.

We offer a comprehensive benefits package and a culture focused on employee success, including:

• Competitive salary
• Hybrid work schedule (3 days in-office, 2 days remote after training)
• Medical, Dental, and Vision insurance
• Telemedicine benefits
• 401(k) with generous company match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off and Paid Holidays
• Tuition Reimbursement and Training Programs
• Wellness Program
• Career Development Opportunities
• Fun company-sponsored events and team activities

As an Auto Bodily Injury Claims Specialist, you will manage a caseload of bodily injury and casualty claims from investigation through resolution. You will analyze coverage, evaluate liability and damages, negotiate settlements, and maintain accurate claim documentation while ensuring compliance with company procedures and state regulations.

• MondayFriday
• 8:00 AM 5:00 PM or 8:30 AM 5:30 PM
• Hybrid schedule after training (training is approximately 90 days)

Key responsibilities include:

• Review assigned claims and determine appropriate courses of action.
• Conduct thorough investigations regarding coverage, liability, and damages.
• Document claim activity accurately and maintain complete claim files.
• Handle bodily injury and coverage claims in accordance with company procedures and regulatory requirements.
• Collaborate with claimants, attorneys, third parties, medical providers, and management throughout the claims process.
• Research applicable case law and state statutes to support claim investigations and evaluations.
• Evaluate claims and prepare recommendations for settlement authority.
• Monitor claim expenses and maintain cost-effective claim handling practices.
• Notify reinsurers on qualifying claims.
• Perform additional duties as assigned.

Required qualifications include:

• 35 years of Auto Bodily Injury and/or Casualty Claims experience.
• Texas All-Lines Adjuster License.
• Strong understanding of legal and medical terminology.
• Experience investigating, evaluating, negotiating, and resolving bodily injury claims.
• Excellent analytical, negotiation, organizational, and communication skills.
• Experience working in an automated claims processing environment.
• Ability to develop and maintain positive relationships with customers, attorneys, vendors, and internal team members.
• Knowledge of policy interpretation, claim procedures, state regulations, and fraud prevention practices.

Preferred qualifications include:

• Multi-State Adjuster Licensing.
• Non-Standard Auto Insurance experience.
• Bilingual (Spanish preferred but not required).

The ideal candidate is a detail-oriented professional who thrives in a fast-paced environment, exercises sound judgment, and is committed to delivering outstanding customer service. You are comfortable managing complex claims, negotiating settlements, and balancing empathy with effective claim resolution.

If you're ready to take the next step in your claims career and join a company that invests in its employees, we'd love to hear from you. Apply today and become part of the Lonestar team!