Customer Excellence Representative

Customer Excellence Representative

Pay: 27.00 an hour/ plus incentive (Free health insurance plan offered for team member)

Monday - Saturday business operations - Some Saturdays required

The Role, Why It Matters?

At TACORI, every client interaction is an opportunity to turn a jewelry dream into a lasting memory. As a Customer Excellence Representative, you are the heartbeat of that experience, a trusted guide who ensures our clients feel heard, valued, and confident at every step of their journey. From the first inquiry to final delivery, you own that experience.

Key Responsibilities

• Respond to order requests promptly and accurately across all channels (email, phone, internal systems).
• Verify every order detailing product specification, pricing, shipping, and customer information.
• Optimize all relevant systems to generate quotes and process orders efficiently.
• Proactively communicate order status, address pricing questions, and manage modifications.
• Maintain organized, accessible records so any quote can be answered quickly.
• Partner with sales, design, operations, logistics, and/or merchandising to resolve issues before they reach the client.
• Adhere to established pricing guidelines, discount structures, and approval processes for quotes and orders.
• Know the full range of ALL TACORI products with continued education as collections grow.
• Consistently meet or exceed targets for quote and order accuracy, processing efficiency, and turnaround time.

Bringing Custom Designs to Life

• Collaborate with TACORI design teams to translate client requests into accurate, inspiring custom designs.
• Generate detailed quotes for custom work including design time, materials, production, and customization fees.
• Process custom orders with meticulous attention, ensuring every specification flows correctly into production.
• Track each custom order through every stage of development, anticipating and surfacing any challenges early, while keeping clients and retail partners informed with proactive updates.
• Verify that finished pieces meet agreed specifications and TACORI's standards before shipping.
• Coordinate shipping and delivery so the final moment of receiving the jewelry is as special as the design itself.

Empowering Retail Partners with TACORI Knowledge

• Stay current on all campaigns, product launches, sales tools and promotional offers so you can speak confidently.
• Help retail partners leverage TACORI tools to enhance client engagement and drive meaningful sales conversations.
• Develop working knowledge in collaboration with sales, of each account's specific plans and in-store initiative, to provide personalized guidance.
• Communicate relevant marketing information to internal teams and external partners in a timely, clear manner.

Fulfilling Point-of-Sale Materials to Elevate the In-Store Experience

• Receive, validate, and process POS material requests from sales, marketing, and retail accounts accurately in Navision.
• Track POS material orders and proactively update stakeholders on status and delivery timelines.
• Coordinate with marketing and logistics to ensure on-time delivery so stores are always show-ready for clients.

Preparing for Events That Create Memorable Client Moments

• Collaborate with sales and marketing to identify upcoming events and proactively gather all material and product requirements to guarantee smooth execution.
• Generate timely, accurate quotes and process event orders.

Supporting Sales Teams and Strengthening Client Confidence

• Sales Collaboration: Supports being a resource for reps, anticipating client needs, sharing feedback, onboarding new retail partners, and ad hoc activities as needed.
• Return Authorizations: RA processing, partner communication, cross-team coordination, and return tracking.
• Inventory Management: Supports with inventory they're looking for, including replenishment, consignment/memo tracking, and demand planning alignment with sales.

Qualifications and Skills:

• BA/BS degree or equivalent preferred.
• 2-4 years' experience in sales and customer service.
• Ability to work independently and a self-starter. Entrepreneurial spirit
• Vast knowledge of product line to service customers' requests.
• Experience in all aspects of developing and maintaining business relationships.
• Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
• Proven track record of reaching and exceeding sales goals
• Ability to perform well in a highly dynamic, rapidly changing environment
• Ability to effectively prioritize and manage tasks
• Strong problem solving and quantitative analytical skills
• Excellent written and oral communication skills
• Ability to work independently as well as collaboratively within a team environment
• Strong math skills are needed to generate custom quotes.

Safety Awareness:

Maintain safety by adhering to safety policies and be responsible to report accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and congested areas. Ensure that proper safety instructions are given before operating any equipment.

Other Requirements:

Ability to deal with the public in a professional and courteous manner. Ability to communicate with all leaders and fellow associates. Must be able to communicate effectively with customers. Ability to handle conflict situations in a professional manner.

Physical Requirements:

Ability to work in a standard office environment. While performing the duties of this job, the employee is regularly required to reach with hands and arms, sit, stand, walk, stoop, kneel, crouch. Sitting for extended periods of time. Perform other reasonable job duties as requested by Leadership.