Inside Sales Representative

Telephone Based Sales Position

Telephone based sales position focused on existing accounts to reduce churn and grow market share by adding additional products to the account. Knowledge, Skills and Abilities Education: 2-5+ years experience in Industrial Sales preferably Gases/Medical Gases/Propane and Welding supply sales. A proven track record in sales and account management and development. Profit and loss analysis on proposed sales orders and understanding of profit margins. Experience making sales presentations and demonstrations. Travel Requirements Estimated Amount Brief Description 2 Hours a week This role is primarily an office sales position but travel to customers from time to time may be required.

Hourly rate: $25.75 - $26.00 per hour

Essential Functions

• Proactive Account Touchpoints & Relationship Management
• Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
• Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
• Drive Box 2 Growth via Cross-Sell/Up-Sell Strategies
• Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
• Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
• Secure Long-Term Commitments through PSAs (Product Sales Agreements)
• Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
• Use PSAs to reduce churn risk by making competitors' entry more difficult and reinforcing service consistency.
• Monitor Usage Trends & Contract Compliance
• Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
• Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
• Efficient Quoting, Order Support, and CRM Documentation
• Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
• Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
• Coordinates customer training.
• Enters new customer data and other sales data for current customers into computer database.
• Develops and maintains relationships with purchasing contacts.
• Investigate and resolve customer problems with welding processes, equipment and deliveries.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education Level Education Details Req/ Pref Associate's degree Bachelor's Degree

Work Experience Experience Details Required/ Preferred 1-3 years 4-6 years 7-9 years

Knowledge, Skills and Abilities High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. Excellent customer service skills. Ability to establish and manage customer relationships Ability to work independently and under some pressure to meet deadlines. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to learn MTG's business/product types/organization/transaction systems Excellent Telephone Communications Skills Excellent Organizational Skills Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail). Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/ Preferred

Physical Demands/Working Conditions

Physical Demands Category: Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Stationary Position x Move/Traverse x Stationary Position/Seated x Transport/Lifting x Transport/Carrying x Exerting Force/Pushing x Exerting Force/Pulling x Ascend/Descend x Balancing x Position Self/Stooping x Position Self/Kneeling x Position Self/Crouching x Position Self/Crawling x Reaching x Handling x Grasping x Feeling x Communicate/Talking x Communicate/Hearing x Repetitive Motions x Coordination x

Travel Requirements Estimated Amount Brief Description n/a

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability