Service Technician - Print Industry

Job Description

Job Description

Thomas Printworks is looking for a hands-on, motivated Service Technician to join our team in Phoenix, AZ! If you enjoy troubleshooting, solving problems, working with print equipment, and exploring new technology, we want to hear from you.

We’re looking for a proactive, solutions-oriented individual who brings a positive attitude, takes pride in their work, and thrives on tackling new challenges. The ideal candidate is adaptable, organized, and efficient, with the ability to manage multiple priorities and apply their technical skills to solve problems in a fast-paced, ever-changing environment.

You will perform repairs, troubleshooting, and preventive maintenance on Thomas Printworks' internal production equipment as well as equipment located at customer sites.

Duties

• Perform repairs on printing equipment such as plotters, inkjets, printers, and scanners.
• The majority of our printers are large format and are primarily manufactured by Canon (Plotwave) and HP (PageWide and Design Jet).
• Perform regularly scheduled preventive maintenance on equipment both internally and externally.
• Perform all duties and requirements outlined in service contracts.
• Complete service reports for internal and external billable service calls.
• Coordinate and assist with the delivery of equipment to customer locations.
• Keep equipment service certifications current.
• Attend equipment training as required by the manufacturer.
• Ensure safety guidelines are followed.
• Provide outstanding customer service to clients.

Other Duties

• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• High School diploma or equivalent (GED).
• Knowledge of office equipment repair and preventive maintenance
• Exceptional customer service skills
• Valid driver’s license
• Personal vehicle and required insurance coverage
• Clear driving record
• Computer proficiency and proficiency in several specific software packages
• Must have the ability to detect differences in colors and textures.
• Understand and follow basic verbal and written instructions.
• Lift and/or move up to 50 pounds; lifting, carrying, pushing, or pulling heavy objects up to 100 pounds with assistance.

*Some exposure to ink, chemicals, and paper used in printing operations

Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:

• Comprehensive health benefits package
• Work/Life balance and wellness initiatives
• Employee Assistance Program
• Paid Time Off
• Employee Discounts
• 401(k)
• Training

Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background checks and drug screening are required. We invite you to check out our website at to learn more about our company.