Lead Technician

Job Description

Job Description

WHAT WE DO:

At RestorationHQ, we care about people and kicking ass. We believe in a world where all building occupants are safe from environmental hazards. We don’t just say that, we mean it and every effort we make is to ensure we do this every day. And oftentimes, working at RestorationHQ is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than yourself. We want you to bring the hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our 5 Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to be the most recognized and preferred emergency service provider in the southwest US. We are RestorationHQ, Arizona’s premier restoration company, and we are looking for dedicated individuals to join our Team. At RestorationHQ we believe in working hard and having fun. We appreciate and value our team members, offering a work environment that respects your dedication and provides opportunities for professional growth. If you’re new to the industry, don’t worry; we will provide you with comprehensive training. And if you’re already experienced, we’re ready to help you take your career to the next level, growing together as a team.

WHO WE ARE: (Our Core Values):

We hold ourselves accountable to our core values that we live and breathe by. These values make up how we do the work here at RestorationHQ. They enable us to be who we are and stay committed to our team and our clients. We are a hard-working team dedicated to growth and creating an exciting future for RestorationHQ.

Our 5 core values guide us:

Have A “Can Do” Attitude - We have a “solver” mentality while we identify and generate possibilities in any circumstance. We are enthusiastic and run toward the unknown with confidence.

Be Detail-Oriented - We meticulously prepare and present information, we are constantly refining our methods and enhancing efficiency. We embrace imperfection, we strive to uncover hidden insights and never overlook details.

Have A Thirst For Learning - We own our growth, we bravely surpass limits, we share ambitions, we learn from setbacks, and we excel together

Be Fun To Work With - We promote a positive, collaborative atmosphere, believing that teamwork coupled with enjoyment leads to exceptional results.

Be Trustworthy And Take Extreme Ownership - Our solution-focused mindset encourages innovation, ensuring we exceed client expectations with flexibility and resilience.

WHY JOIN OUR TEAM:

RestorationHQ has consistently been voted the best restoration company in Arizona, serving commercial buildings throughout the Southwest with our 24/7/365 restoration and rebuilding services. Our mission is simple – to build strong relationships with our clients, so when they need us in emergencies, we can deliver top-quality restoration services promptly. By joining our company, you will get to join us in doing this kind of impactful work with an awesome team. You will be helping our clients overcome and solve some of the biggest challenges they will face. We get to ensure all building occupants are safe from environmental hazards

As you do this, you will also be working with a team where:

• Your Voice Counts – Team members may own specific roles, but everyone has a say when we set goals and make plans. We value your input and experience.
• High Trust – We create a high trust & transparent environment where you can be yourself. We aim to provide clarity, ownership and the opportunity to do meaningful work.
• Opportunity for Growth – Be a part of a talented team where you will be challenged each and every day. We have fun and we make BIG things happen together. We are growing and need innovative ideas. It is a chance to get in and make an impact.
• Work with Great People – Be a part of a talented team where you will collaborate on fun & exciting work, and excel in a highly motivating environment.
• Company Culture – Our team makes us who and what we are and helps pave the path to the future. We meet together regularly to talk about what we need to start doing and stop doing, we read books together to find new ideas, have company parties, and laugh a lot together.
• Learn Always – This is an entrepreneurship school that you get paid for. You will not only work within a dynamic business, you will be immersed in working in innovative and creative ways. We embrace change and growth.
• Meaningful Impact – Be a part of something bigger than yourself, and join us in the impact that we are making for the community and world around us.
• Connections For Future Success – You will be building relationships with amazing people inside of our community.

WHO YOU ARE:

Do you love…

• The thrill of a new challenge?
• The gratitude that comes when you help save someone in their worst moments?
• The ability to be the center of a project while taking control, brainstorming, creatively thinking of different methods and solutions?
• Projects and jobs that bring new challenges each day?
• Putting puzzles together and the reward of getting it done?
• The chance to calm concerns for others and help provide solutions?
• The kind of work that has loads of variation in location, types of challenges, and who you work with?
• To work with your hands?
• To push your boundaries and find out what you are capable of?
• To build true relationships with clients that aren’t transactional?

If you find yourself loving all of these, then keep reading! This job may be just the job for you!

(Pro-tip: If you don’t love to do all of those things, this may be time to part ways in this job description. Good luck to you in your future role!)

Are you ...

• Consistently thinking of others and their needs?
• Able to multitask in a very fast pace setting?
• Good at taking feedback from others around you and trying things different ways?
• A lover of learning and problem-solving?
• Able to keep a calm and respectful approach in conversations that may be uncomfortable?
• Incredibly efficient–can act quickly and effectively?
• The kind of person who encourages others to be better in uncomfortable situations?
• Someone who holds a bias towards action meaning that being stagnant is not an option?
• Someone who can alleviate anxious Clients' concerns and help them feel more comfortable?
• The kind of person who will pick the ice from the floor when it falls even though no one is watching?
• Compassionate and empathetic towards a client in need?
• The kind of person who challenges yourself to be better every day?
• Confident, cheerful and welcoming even when not feeling confident, cheerful or welcoming?
• A team player with the goal of making things better for all those around you?
• Personally motivated to improve the success of the company and fellow team members?

We're looking for someone to help our company reach the highest levels of success in team care and development. If you're compassionate, positive, goal-oriented and a hard worker, this is the position for you!

Responsibilities :

Core Values A fundamental requirement of this role is to embody and uphold the company's five core values in all aspects of your work. Every team member is expected to consistently demonstrate a Can Do attitude, be Detail-Oriented, maintain a Thirst for Learning, be Fun to Work With, and be Trustworthy by taking Extreme Ownership — both individually and as a representative of the team.

Leadership & Team Management Lead, manage, and retain a high-performing team to achieve project and departmental goals. Oversee day-to-day field operations, ensuring timely arrival at all project sites and adherence to project schedules. Drive operational processes, execution, and outcomes while keeping jobs on track through consistent achievement of daily goals and metrics. Remain open to continuous learning and foster a teachable, growth-oriented culture within the team.

Project Management & Scheduling Estimate projects in a timely manner from the date of request. Develop and manage project timelines and schedules, coordinate work order distribution to subcontractors, and ensure all scopes of work are executed efficiently. Approve billing on project scope sheets and enter projected revenue into the system for accurate projection reporting.

Compliance & Process Execution Follow and lead all established processes and procedures for the evaluation and identification of damage-related requirements. Meet or exceed all operational goals and metrics while upholding company standards across every project.

Documentation & Reporting Complete all paperwork — both hard copy and digital — accurately and in a timely manner. Send daily email updates with accurate project information, maintain thorough records of all expenses, receipts, and job notes, and input time accurately into the time management system. Report all updates, issues, and questions to the Team Leader and/or Operations Manager promptly.

Customer Experience Champion a high standard of professionalism and accountability across all projects to drive customer satisfaction and long-term retention.

Additional Responsibilities Perform all other duties as assigned in support of team and organizational objectives.

Physical Demands The successful performance of this role requires a moderate to high level of physical activity on a consistent basis. Candidates must be able to endure extended periods of physical labor, including the ability to lift and carry up to 50 lbs. This position also requires the ability to stand, sit, walk, bend, stoop, squat, crouch, lean, reach, and climb as needed throughout the workday. Frequent use of hands and arms, along with the ability to speak and hear clearly, is essential. This role additionally requires regular use of a mobile device and demands the following visual capabilities: close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus as conditions require.

Qualifications :

• Valid Driver's License (Required)
• Must Pass Background Check (Required)
• Must pass DOT check (Required)
• IICRC Certifications (Preferred)
• Minimum 2 Years of Restoration Experience (Required)
• Must Support Occasional Weekend and On Call Schedules ( Required )
• OSHA Certification (Preferred)