Assistant Director of Quality Assurance

Position InformationNY HELP: NoAgency: Teachers' Retirement SystemTitle: Assistant Director of Quality AssuranceOccupational Category: Administrative or General ManagementSalary Grade: NSBargaining Unit: CSEA Local 658 (NYS Teachers’ Retirement System)Salary Range: From $139529 to $157040 Annually Employment Type : Full-Time Appointment Type : Permanent Jurisdictional Class : Unclassified Service Travel Percentage : 0%Schedule Workweek : Mon-FriHours Per Week : 37.5Workday From : 8 AM To : 4:30 PM Flextime allowed? : No Mandatory overtime? : No Compressed workweek allowed? : No Telecommuting allowed? : NoLocation County : Albany Street Address : 10 Corporate Woods Drive : City : Albany State: NY Zip Code: 12211Job Specifics Duties Description : The Assistant Director of Quality Assurance & Support will be responsible for, but not limited to, the following duties: -Acting as mentor, trainer, supervisor, etc., for direct report(s)-Actively coaching, mentoring and developing departmental staff-Ensuring all departmental staff adhere to the approved personnel policies of the System-Directing and supporting department initiatives-Working with other departments in Member Relations to administer new legislation and coordinate work efforts-Working with the Director to plan and oversee all work of the Quality Assurance (QA), Documentation & Training (D&T), Document and Office Support Services (DOSS), and Resource units-Ensuring department is meeting all benchmarks as established. -Participating in testing group for launching new features such as in MyNYSTRS and ESA-Reviewing procedure documentation to make sure all steps in the process are documented and are updated to reflect System changes-Reporting regularly to the Director on the status, problems, and plans of the department and requesting guidance as needed-Act as a liaison with other departments in the System to promote the needs and requests of the departmentWorks with the Director to: -Establish goals and priorities for major activities within the department-Review and coordinate the department budget request and business plan-Maintain the approved organizational structure and adhere to the System’s personnel policies and organizational plan-Employ consistent techniques to provide a work environment which is efficient and participatory, and that fosters employee development and creativity, while always looking to improve internal and external customer service-Direct, coordinate, and monitor the operations of the department to ensure that employers and members receive the highest possible level of customer service-Ensure the QA Unit successfully achieves its primary focus of verifying the accuracy of benefit calculations and data across the MR Division-Ensure the D&T unit successfully achieves its primary focus of providing training and documentation support across the MR Division-Ensure the DOSS unit successfully achieves its primary focus of scanning and validating documents (mail, workflow, and backfile) for the MR Division-Ensure the Resource Unit successfully achieves its primary focus of inputting initial data and providing processing assistance for the MR Division Minimum Qualifications : -A bachelor’s degree with 3 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system; OR-An associate’s degree with 5 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system; OR-Eight (8) years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system. [Examples of administrative program duties include direct involvement in such matters as developing and monitoring program budgets, setting and managing achievement of program/production goals, managing staff resources and workflow, overseeing process improvements, policy level decision making and coordinating staff training and development for one or more program areas of an organization.]Some positions may require additional credentials or a background check to verify your identity.How to Apply Name : Aleks Szumilo Telephone : Fax : Email Address : View email address on click.appcast.io Street : 10 Corporate Woods Drive: City : Albany State : NY Zip Code : 12211Notes on Applying: To be considered, you must submit your application through our online portal: