Adobe Experience Cloud - Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.LocationThis is a hybrid role based in Philadelphia,PA.About the job you're consideringThe Adobe Audience & Campaign Engineering Ops Technical Lead is responsible for the technical execution of audience targeting and activation across Adobe Real-Time CDP (RTCDP), Adobe Journey Optimizer (AJO), and Adobe Campaign Classic v8. This role ensures operational excellence in audience segmentation, identity resolution, and cross-platform synchronization while maintaining compliance and delivery accuracy.Your roleOperationalize Adobe RTCDP, AJO, and Campaign Classic v8 for audience targeting and activation.Maintain reusable segments, identity logic, and delivery QA to support targeting accuracy and journey orchestration.Supports journey orchestration and cross-platform synchronization using AJO and Campaign Classic v8.Ensure cross-platform synchronization and channel delivery accuracy across activation endpoints.Define and manage traits, calculated attributes, and governed audience definitions.Work across sandboxes to support scalable and compliant audience activation workflows.Ensures compliance through consent governance, expiration policies, and PII-safe design.Diagnose and resolve delivery issues across Adobe Experience Cloud platforms.Advise business teams on orchestration constraints and best practicesMaintain QA toolkits and diagnostics to support campaign reliability and scale.Your skills & experienceBachelor's degree in Computer Science, Information Systems, or related field.5+ years of experience in digital marketing technology operations.Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Journey Optimizer (AJO), and Adobe Campaign Classic v8.Strong understanding of audience segmentation, identity resolution, and governed audience definitions.Experience managing traits, calculated attributes, and activation workflows across sandboxes.Knowledge of consent governance, expiration policies, and PII-safe design.Proficiency in diagnosing and resolving delivery issues across Adobe Experience Cloud platforms in Production.Ability to navigate Production challenges and issues from a operation stand-pointExcellent communication and collaboration skills to advise business teams on orchestration best practices.Adobe certifications in RTCDP, AJO, or Campaign Classic v8.Experience with QA toolkits and diagnostics for campaign reliability.Familiarity with cross-channel delivery and activation endpoints.Experience working in enterprise-scale marketing operations environments.Knowledge of data privacy regulations and compliance frameworks.#LI-MS4The base compensation range for this role in the posted location is: $82,082 - $193,440.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #J-18808-Ljbffr Capgemini