Operations Manager

NYU Langone Hospital—Brooklyn is a full‑service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Position Summary We have an exciting opportunity to join our team as an Operations Manager. In this role, the successful candidate will be responsible for the overall efficiency and operation of the department. They will oversee the effectiveness of the following sub‑departments within building services: Housekeeping/Environmental Services, Messenger/Transport, Linen, Television Services. Job Responsibilities Demonstrates knowledge of the organization’s Core Values and incorporates them into the performance of the department. Provides leadership to all levels of management. Has excellent interpersonal and service/quality attitude. Plans, organizes, and achieves effective time management under pressure while meeting established goals and objectives. Has good public speaking skills. Develops high, wide, and deep relations with all other departments within the medical center. Represents the EVS/BSD Department and interacts with other departments to ensure services are effective and efficient. Plans, organizes, develops and leads the overall departmental operations (EVS/BSD, linen, television, messenger/transport) in accordance with federal, state, and local laws, standards, guidelines and regulations. Partners with the leadership team to ensure compliance with OSHA requirements and promotion of risk‑management programs and policies; monitors adherence to safety rules and regulations. Finalizes policies and procedures for the department as needed. Conducts hiring interviews. Controls expenses within area of responsibility. Submits finalized financial budgets, staffing, and performance assessment reports. Reports on data trends, strengths, and weaknesses, and formulates plans for performance improvement. Oversees the employee training and education program; approves monthly in‑service topics and provides additional topics as needed. Represents the department in all senior leadership meetings, such as the Labor Productivity Committee, Environment of Care Committee, and other assigned committees. Makes final decisions for all departmental policies and procedures. Manages labor relations and interfaces with union leadership through Performance Improvement Teams and other forums to maintain a proactive relationship. Directs a substantial workforce (both management and union). Creates a team capable of providing world‑class customer service; leads, trains, and instills this philosophy. Minimum Qualifications Bachelor’s degree in Management or a related field, or the equivalent combination of education and experience. Preferred Qualifications Master’s degree preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. Benefits NYU Langone Hospital—Brooklyn provides a comprehensive benefits and wellness package that supports staff and their loved ones at any stage of life. Programs include financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care. NYU Langone Hospital—Brooklyn is an equal‑opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Salary range: $82,886.36 – $101,359.44 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The advertised salary does not include bonuses, incentives, differential pay, or other forms of compensation or benefits. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state law on salary transparency in job advertisements. #J-18808-Ljbffr NYU Langone Health