Fiber Technician

Job Description

Job Description

At Archtop Fiber, our mission is to be the true fiber of your community. We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That’s why we prioritize serving “Main Street” communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure.

Position Overview

Archtop Fiber is seeking Field Technicians to join our growing team. Field Technicians will have a primary focus of supporting the installation and ongoing service support for residential and commercial customers throughout the communities we serve. Committed to providing the highest quality service, the Field Technician role performs all required work in the construction, maintenance, operation, installation and servicing of fiber broadband and telephone services.

Job Responsibilities

• Perform installations and changes of service, while adhering to all applicable guidelines, requirements, and safety protocols to provide outstanding customer experience.
• Troubleshoot and solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
• Communicates, engages, and provides customers with education on products and services.
• Maintain excellent customer rapport by listening to and resolving concerns and answering questions.
• Interfaces with customers to further analyze installation and repair issues. Responds and provides follow-up.
• Maintains proper equipment and inventory to be prepared to perform required duties.
• Drives company vehicles in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.
• Training will be provided in the areas of safety, company specific training, installation, and troubleshooting. Additional training will take place as needed.
• Regular, consistent, and punctual attendance.
• Normal work shifts may include weekends
• Must be available to work overtime, evenings and holidays as necessary.