CSR Training Lead LPN/RN (Coastal Region)

Job Category: Clinical Service Reps Requisition Number: CSRTR008238 Location Mount Pleasant North 1101 Greythorne Dr Mount Pleasant, SC 29466, USA Job Overview In addition to performing daily operational procedures and clinical service representative responsibilities as needed, the Training Lead serves as the primary, in‑center training and development resource for all center staff by supporting and participating as an active member of the in‑center leadership team. Mentors, orients, and trains new staff members and assures staff compliance with WellStreet policies and regulatory requirements. Qualifications Graduate of an accredited school Current certification in the applied field Minimum of 2 years medical office experience Experience with electronic health records; Epic preferred Job‑Related Skills & Competencies Effective communication and interaction with employers, patients, providers, and other colleagues Professional/positive attitude High level of accountability for self and directing same in others Working knowledge of clinical operations Essential Functions Expertise in clinical service representative functions: patient triage (taking vital signs and accurate/detailed medical history), specimen collection, point‑of‑care testing, EKG, dressing changes, medication administration and dispensing, immunization administration, performing radiology procedures, and documentation of care in an electronic health record Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices Provide online and conference call training sessions for off‑site employees Monitor and report on the effectiveness of education/training programs Create and maintain a positive, professional, vibrant and entertaining learning environment to engage group and individual trainees Leadership Responsibilities Performs ongoing training and development for clinical service representatives during the new hire orientation period Communicates concerns and feedback in a supportive manner consistent with WellStreet’s mission and values Works collaboratively with Practice Manager and training team to provide consistent and high‑quality training processes Co‑ordinates with Training Coordinator and Training Manager to assist with on‑site training experiences Conducts individual CSR competency evaluation at hire as well as annually Facilitates skills remediation efforts with CSRs as needed Maintains accurate documentation of training Assists with chart audits when requested Mentors and orients new staff Maintains high level working knowledge of all aspects of EMR and ensures best practices and compliance Ensures all site level team members have adequate training for their assigned role and notifies site practice manager and/or training team of any recognized issues Site lead for all compliance requirements including X‑ray, Lab, OSHA, Stericycle Performs other duties as assigned Must demonstrate the standard for skills proficiency and knowledge with regard to standard operating policies and procedures. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr