Customer Care Rep. 1

Job Description

Job Description

Do you have a positive attitude and enjoy working in a team environment?

Do you have strong communication skills and the ability to multitask? If you answered yes to these questions then we want you to join our team!

Revere Electric Supply is a fourth generation, family-owned electrical distributor, that's been around for 100 years! We believe the secret to success is the employment of industry leading professionals. If you are seeking employment in a dynamic, growing organization, then you may be the perfect fit for Revere!

We have an opening for a Customer Care Representative in Southeastern WI . The Customer Care role provides support to both internal and external customers via appropriate communication means in a timely fashion. This role works in conjunction with all Revere Electric departments, including Sales personnel, in providing a total solution to customer inquiries.

What we offer:

• Comprehensive benefits package and PTO plan
• Paid holidays
• 401(k) retirement savings plan with company match
• Local candidates only. No relocation will be provided.
• Work hours: Monday - Friday 8:00 am - 5:pm

What you will do:

• Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences.
  • Proactively communicates with customers regarding all aspects of order management, including but not limited to pricing, availability, delivery, expediting and proactive order maintenance.
  • Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
  • Utilizes Conexiom, WOE and EDI for order processing.
  • Customer Portal responsibilities for bid and order entry.
  • Utilize vendor portals and websites to provide accurate/timely information to customers.
  • Complete Rockwell, MVP and NAED trainings
  • Build relationships with vendors to better offer a solution to our customer.
  • Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
  • Ability to work in a strong team environment while maintaining strong personal work levels

Qualifications:

• High School Diploma: some college preferred.
• Basic knowledge of Microsoft suite; Outlook, Word and Excel.
• Good organizational and time management skills.
• Good oral and written communication skills.
• Working knowledge of customer service best practices.
• Minimum of one-year customer service experience.