Collections Coordinator

Job Description

Collections Coordinator

Geneva, IL (hybrid)

Join a team where your expertise makes a direct impact on customer relationships and business success.

We are seeking a detail-oriented and customer-focused Collections Coordinator to manage a portfolio of customer accounts, helping ensure timely payment of outstanding balances while maintaining strong business relationships. In this role, you will leverage your knowledge of collections practices, account reconciliation, and construction industry lien processes to support cash flow goals, reduce risk, and deliver exceptional customer service.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about building positive customer partnerships, we'd love to hear from you.

What You'll Do

As a Collections Coordinator, you will:

• Manage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline.
• Utilize effective collection strategies to reduce past-due balances and support company cash flow objectives.
• Partner with internal teams to meet and improve Days Sales Outstanding (DSO) goals.
• Evaluate account activity and credit exposure to help minimize bad debt risk.
• Collaborate with customers to establish and manage payment arrangements when needed.
• Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies.
• Conduct account reconciliations and maintain accurate financial records.
• Lead weekly delinquency review meetings and recommend collection strategies.
• Monitor lien timelines and coordinate required notices in accordance with state-specific requirements.
• Prepare lien waivers, letters of direction, satisfaction requests, and other payment-related documentation.
• Work closely with cash applications teams to ensure customer payments are accurately posted.
• Maintain thorough documentation of account activity, collection efforts, and follow-up actions.
• Communicate professionally with customers, sales teams, leadership, and cross-functional partners to drive issue resolution.

What You Bring:

Required Qualifications

• 2+ years of collections experience.
• Experience working within a distributor, dealer, or construction-related environment.
• Strong understanding of collection principles, account reconciliation, and customer account management.
• Knowledge of construction industry lien practices and applicable state regulations.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong customer service mindset with the ability to navigate difficult conversations professionally.
• Demonstrated ability to prioritize multiple responsibilities and meet deadlines.

Preferred Qualifications

• Certification through NACM or another recognized credit management program.
• Associate degree in Accounting, Finance, Business, or a related field.
• Experience with ERP or accounting systems such as Oracle or Great Plains.

What Will Make You Successful:

• Strong analytical and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to build trust and maintain positive relationships with customers and colleagues.
• Self-motivated and proactive approach to work.
• Ability to investigate issues, resolve conflicts, and drive outcomes that balance customer needs with business objectives.
• Strong financial aptitude and comfort working with data, spreadsheets, and accounting information.

About Us

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of - that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?