Sr. Product Manager

Role Description

Route is looking for a Sr. Product Manager to lead Route’s Checkout product, owning the strategy, performance, and evolution of one of the company’s most critical consumer-facing experiences. You will be responsible for driving key business metrics including checkout conversion and take rate, while shaping how merchants and consumers engage with the Route platform at scale.

• Drive the vision, strategy, and execution for Route’s consumer checkout experience, owning the product roadmap end-to-end.
• Own and provide clarity around key business and product performance metrics, including take rate, conversion rate, contribution margin, and overall checkout performance.
• Lead a high-quality experimentation cadence by developing hypotheses, prioritizing tests, reviewing experiment design, and presenting learnings and recommendations to leadership.
• Partner directly with enterprise merchants to understand integration needs, customer pain points, and opportunities to improve the checkout experience at scale.
• Make thoughtful tradeoff decisions across revenue-generating initiatives, merchant requests, platform investments, and long-term product scalability.
• Collaborate cross-functionally with Engineering, Analytics, Design, Sales, Marketing, and Executive leadership to prioritize and launch impactful product improvements.
• Develop deep expertise in Route’s checkout and e-commerce ecosystem, continuously auditing the experience and advocating for both shoppers and merchants.
• Write clear product requirements, rollout strategies, and documentation for both technical and non-technical audiences.
• Operate with high ownership and urgency, navigating ambiguity, making decisions under pressure, and driving alignment across stakeholders with differing perspectives.
• Translate merchant feedback, customer insights, and data into strategic roadmap decisions while balancing short-term opportunities with long-term product vision.

Qualifications

• 5+ years of product management experience within B2B SaaS, eCommerce, payments, checkout, or post-purchase platforms.
• Proven ownership of revenue-driving product surfaces and key metrics such as conversion rate, take rate, AOV, attach rate, or checkout funnel performance.
• Deep understanding of Shopify’s ecosystem, including checkout extensibility, Checkout Functions, app architecture, and merchant customization capabilities.
• Experience building and scaling checkout, upsell, or post-purchase experiences within Shopify or adjacent eCommerce ecosystems.
• Strong technical fluency with APIs, rules engines, webhooks, platform integrations, and complex system tradeoffs.
• Demonstrated experimentation mindset with experience designing, analyzing, and scaling A/B testing programs tied to business outcomes.
• Comfortable using SQL, analytics platforms, and BI tooling to evaluate performance and inform product decisions.
• Strong communication and stakeholder management skills with the ability to influence both technical and non-technical audiences.
• Ability to operate with high ownership, move quickly in ambiguous environments, and make thoughtful tradeoff decisions under pressure.
• Experience with companies in the checkout or post-purchase ecosystem such as Affirm, Klarna, Sezzle, Rebuy, Aftersell, Loop, or similar platforms is highly preferred.

Benefits

• 100% of health insurance premiums on a $0 deductible plan for you and your family.
• Remote or hybrid work arrangements.
• Unlimited PTO.
• 401k matching.
• Formalized growth opportunities.
• Learning & development programs.
• DEI programs & events.
• And so much more.

Pay Transparency

• Salary for this role: Nationwide $217,000 - $230,000.
• Los Angeles / Orange County $232,000 - $246,000.
• New York City $239,000 - $253,000.
• San Francisco Bay Area $242,000 - $256,000.