Customer Service Representative

Job Title

Total Filtration Services

About Us

Total Filtration Services, Inc, is the largest full line distributor of filtration products and services in North America. We operate 13 stocking branch locations throughout the United States with our headquarters located in Troy, MI, and have a strong national network to manage any filtration needs. Our technical sales staff recommends filtration solutions based on each customer's unique needs. We have a diverse background across numerous markets including Automotive, Aerospace, Food and Beverage, Data Centers, Chemical, Metals, Power Generation, General Industrial, Heavy Equipment and Oil/Gas Production. We support these markets by utilization of our preferred vendor strategy that leverages 90% of our spend with 80 of the world's top manufacturers. Our in-plant value added services model continues to provide our customers with the highest levels of service focused on total cost of ownership and delivering year over year savings.

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
• Provide support for field sales team via quoting, order entry, and order statuses
• Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
• Proactively identify issues and provide solutions.
• Provides suggestions for cost savings, process improvement and enhanced customer service
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current
• Utilizing ticketing system for communications with internal and external customers (Zendesk)
• Work closely with other departments to provide exemplary customer service

Supervisory Responsibilities

N/A

General Qualifications

• Effective individual contributor with the ability to successfully work within a team
• Excellent oral and written communication skills
• Communicate and behave in a professional manner at all times
• Solid organizational skills with the ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Demonstrated sense of urgency with the ability to meet appropriate deadlines
• Detail oriented and results focused
• Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills
• Good mechanical aptitude with the ability to quickly grasp technical information

Required Experience & Educational Requirements

• 3 years customer service experience in distribution preferred
• High school diploma or equivalency required

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear.

Work Environment

• Office Setting

Travel Requirements

• Minimal

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.